As part of our improvements, we will be switching some of our connections across to our new data centre tomorrow morning (Thursday April 12).

During the switchover, there is likely to be a small disruption to your connectivity. We expect that between 8am and 9am BST you will see many of your connections drop off the network and reconnect. Normally this will  only take a few minutes, however tomorrow some connections may take up to half an hour before the reconnection completes.

During this time, we will be testing the connections, and we have a plan in place to allow us to back out, and revert the changes should any of these tests not pass.

Please contact the office +44 1483 685200 or mailto: support@eseye.com with any questions

During the evening of 15 September We will be rebooting one of the switches at the APN  to allow for  increased capacity.

The reboot may take up to 2 minutes. During this period, some connections may experience some packet loss.

GPRS sessions will be maintained through the reboot.

Issue was finally tracked down to a intermittent cable fault that had been disturbed whilst adding a new server in the data centre. The cable in question has been replaced and Full service has been restored

Apologies, and thankyou for your patience

It appears that there is more than one issue in play, Orange are working on their side, however it appears that there is also a partitioning issue in one of our core switches that is resulting in the loss of some services. Our team is still on the case.

On the 2nd September 2010, connectivity was lost to the Orange network. It has been identified as a core networks issue at the mobile operator and they are working to resolve this issue as quickly as possible. Updates to follow

All other Eseye APNs including the AnyNet services are functional.

Between 16:00 and 16:30 on 31 August, We will be replacing part of the the APN infrastructure used by our AnyNet customers.

The new equipment is installed and tested, and there will be no significant loss of service during the upgrade. However some customers may experience a break in connection, and be required to re-authenticate with the APN.

The AnyNet SIMs are configured to work across multiple networks and offer continued service should one or more networks be unavailable. This avoids problems with  coverage issues , network outages, interference or fading signals, giving AnyNet users the most robust connections available.

On Monday 23rd August  The provisioning and activation of new connections will be unavailable between 7pm and 10pm UK time while the system is migrated to a larger server.

27 - 28 June 2010

Customers using the Orange network may experience an outage of up to 10 minutes some time between 23:00 27/6/10 and  06:00 28/6/10

During this period there will be a 10 minute interruption to data services. This means data and video calling will be unavailable.

Latest release of the SIAM portal will go live at 17:00 on the 28th of May. The portal will not be available for a few minutes around this time. Live services will not be affected.

Due to work being carried out by our ISP some of our secondary services will be unavilable over the weekend of the 5th and 6th of June 2010. Services affected will be:

• SIM Managment Portal
• Tracking Portal

Also the following services will be operating on their secondary paths:

• Serval data collection / synchronisation gateway
• SMS gateway