For the people who want to change the world.

The Regional Sales Director will lead all sales strategies and go to market responsibilities within the North America region. They will develop and identify new revenue opportunities with a focus on new business (Enterprise) and expanding existing customers. They must be a strong sales leader with a measurable track record of building and maximising sales territories, working with partners, and building and developing sales teams. The role reports directly to the SVP Americas, whilst working collaboratively with other members of the Eseye global leadership team to ensure success across focussed verticals and channels to market.

Responsibilities and Duties

• Lead sales strategy and execution and deliver the sales numbers for North America;
• Develop market and competitive assessments to identify and drive new opportunities;
• Partner with internal stakeholders to develop a market strategy that enables Eseye to win the market by meeting and surpassing client objectives, scaling investment, and creating meaningful and sustainable revenue growth;
• Shape the future of our North American Sales organization by building, training and motivating a high performing sales team;
• Partner closely with Marketing, Operations and Product Management to analyze trends, client performance, shared learnings and best practices to grow client’s business through Eseye solutions;
• Act as an external spokesperson and evangelize the Eseye brand in North America;
• Consult with Product Management and Engineering teams to influence product development and support for the North American region;
• Develop and execute strategies to achieve and exceed quarterly and annual revenue growth targets;
• Responsible for forecasting and achieving monthly and quarterly targets, contributing to and owning sales plan creation and communication and customer segmentation;
• Drive the consistent and accurate use of internal reporting systems, adherence to sales process and issue forecast reports detailing business pipeline and expected successes in any given period;
• Create and expand key partnerships, relationships and alliances with strategic channel partners, systems integrators, and professional services organisations;
• Building on established relationships and creating new ones, work with and sell to the “C” suite to close large subscription-based connectivity projects, inclusive of professional services, adopting a ‘land and expand’ strategy into new business accounts;
• Maintain high levels of customer satisfaction and loyalty and be a trusted advisor to customers and colleagues;
• Attract, recruit, develop, and retain exceptional sales talent and attend or deliver in-house sales training events;
• Attend customer appointments to establish rewarding relationships (virtual and in person), deliver presentations, host events, run webinars and be creative to attract prospects;
• Help prospective customers solve their business problems through excellent consultation;
• Work within focus markets to understand who the key players are, what requirements they have and how Eseye can sell more effectively as a result.

Person Specification

• 15+ years of experience in IoT or telecommunications with 8 – 10 years experience using a consultative sales process and sales management;
• Proven success as an executive sales leader across revenue strategy, sales productivity, and industry partnerships;
• Deep understanding and established network in the IoT/Cloud/M2M market in North America including an understanding of sales IoT channels used in the region;
• Strong understanding of performance, data, and measurement landscapes, with demonstrated experience using data and trends to develop winning strategies;
• Focus on operational excellence with performance measures, processes, and systems;
• Outstanding go-to-market strategy and operational rigor for successful execution of sales strategy;
• Strong leadership skills that inspire, drive urgency, leads by example and challenges a team of individual contributors to think big and drive transformational thinking to advance team performance, health, and culture.
• Strong cross-functional partnership to drive alignment with the product and engineering teams. Translating business needs into the roadmap. Have opinions about the technology trade-offs
• Strong influencing, objection handling and negotiation skills to build sales priorities and decisions;
• Outstanding presentation and communication skills, ability to translate insights, product information and data into key client objectives and confident in speaking to C-Suite on complex topics;
• Demonstrated ability to excel in a start-up environment and incubating new businesses;
• Exceptional people & customer management, high emotional intelligence combined with interpersonal, written and presentation skills;
• Experience, knowledge and relationships within Amazon Web Services / Microsoft Azure / Global SI’’s will be highly advantageous.

The Customer Success Account Manager must develop strong relationships with customers, connecting with key business executives and stakeholders, preparing reports for customers and senior management whilst offering a best-in-class account management experience.

The role involves answering customer queries and identifying new business opportunities among existing customers. You must liaise with cross-functional internal teams to improve the entire customer experience and collaborate with the sales team to achieve revenue targets while keeping customers satisfied and engaged with our products and services. This is currently a remote working role which may require occasional travel.

Responsibilities:

• Serve as the point of contact for all customer account management matters
• Build and maintain strong, long-lasting customer relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing customers and/or identify areas of improvement to meet revenue targets
• Forecast and track key account metrics (e.g. revenue, support tickets, payment history, etc.)
• Prepare regular reports on account status
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging customer requests or issue escalations as needed

• Requirements:
• Proven work experience as a Customer Success Executive, Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or similar role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and management level
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM, MS Dynamics or similar) and MS Office (particularly MS Excel)
• Experience delivering customer-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• Maintain an organized filing system of paper and electronic documents and file and retrieve records, documents, and reports;
• Uphold a strict level of confidentiality

• Person Specifications:
• Minimum of 8+ years of experience as an CS Executive/Account Manager reporting directly to senior management;
• Educational qualifications that demonstrate proficiency in English Language and Maths, with an appreciation of technology;
• Advanced Microsoft Office skills, with an ability to quickly become familiar with firm-specific programs and software;
• E-literate and competent in developing, administering and using PC and associated networks and systems to acquire, manipulate and disseminate information;
• Proficiency in collaboration and delegation of duties;
• Strong organizational, project management, decision making and problem-solving skills with a proactive approach and multi-tasking abilities;
• Exceptional interpersonal skills and a friendly and professional demeanour;
• The ability to act proactively and with limited direct supervision, while at the same time recognising when matters need to be escalated;
• A thorough understanding of procedures, office systems and general processes and the ability to translate that understanding to ensure the effective working of the particular processes and systems of the Company;
• Ability to organize a daily workload by priorities and to meet deadlines in a fast-paced quickly changing environment

Responsibilities:

• Devising an evolving Talent Attraction strategy, keeping abreast of changes in the industry to be able to attract the best talent, and regularly benchmarking both internally and externally;
• Driving the overall talent acquisition strategy of the business at all levels;
• Working with senior managers to develop a strategic plan, including new hires based on hiring trigger, succession planning and internal promotions, then using this information to guide external recruitment plans;
• Ensuring strategies attract the best calibre candidates whilst maintaining organisational ‘fit’;

• Supporting all Line Managers with the end to end recruitment process, including initial hiring request justifications, writing Job Descriptions and Advert Copy, identifying the appropriate recruitment methods based on role or department requirements, conducting first stage telephone screening and assisting with structured interviews, and making employment offers including remuneration decisions and contract negotiation where appropriate;

• Managing Talent Acquisition methods including advertising, the Eseye Careers Page, Social Media, graduate sources, Senior level sources and running specific campaigns throughout the year;

• Undertaking head hunting activities for selected senior hires;

• Tailoring recruitment paths for junior and senior level acquisition and co-ordinating later stage interviews by the management team;

• Undertaking reference, background and right to work checks;

• Managing post offer aftercare and onboarding;

• Liaising with Managers and Operations to ensure that new starters are set up e.g. IT systems/Log Ins;
• Developing our existing onboarding process to enhance the new joiner experience including creating a comprehensive induction programme.

Required Skills / Experience:

• Degree level educated with excellent written and verbal communication skills and attention to detail;

• MS Office suite to a professional level;
• Minimum of 5 years’ experience in an internal recruiting role, ideally in the IoT or Telecomms industry;

• Knowledge of a wide range of talent acquisition methods including job boards and advertisements, social media, LinkedIn, candidate databases, and where appropriate headhunting or utilising external agencies;

• The ability to work on multiple roles and meet targets within tight deadlines;

• The ability to quickly build and manage relationships with internal stakeholders and external agencies;

• Proven track record of building a quality candidate pipeline from Graduate level to Senior Hires;
• Experience recruiting in international markets.

Benefits

• Competitive salary and career progression

• Company pension scheme with 5% employer contribution

• 25 days annual leave, flexible hours, and regular social events

• Modern office environment in the Surrey Research Park, with free parking
• Unlimited free Costa Coffee and a new on-site cafe at the research park.

Eseye has an opportunity to join our existing Core Network and Infrastructure Team based in Guildford. Working closely with the development and support teams, responsibilities will include the day to day management and maintenance of existing infrastructure, covering development, staging and live environments across Data-centre and Cloud based infrastructure. Eseye’s services are deployed across our multiple international Datacentres and increasingly expanding into the cloud. Part of the role is to ensure 24/7 service availability and uptime as well as optimizing performance along with proposing and implementing service improvements.

Required Skills:

• Pragmatic Problem Solver;Excellent Troubleshooting Skills;
• Ability to debug applications at code and network levels where required;
• Strong Linux OS experience;
• Working knowledge of Networking technologies;
• Packet capture analyses with Wireshark or similar;
• Ability to understand and/or write code in PHP and Python or similar scripting languages;
• Familiarity with MySQL / SQL commands.

Advantageous:

• Knowledge of mobile network technologies and concepts;
• Clear written and verbal skills;
• Git and Subversion knowledge;
• Experience with deploying software;
• Nagios or Nagios based monitoring systems.

Benefits:

• Competitive salary and career progression;
• Company pension scheme with 5% employer contribution;
• 25 days annual leave;
• Regular social events;
• Brand new offices in the Surrey Research Park, close to local amenities;
• Employee benefits scheme;
• Free parking & on-site café;
• Unlimited free Costa Coffee.

IoT technology is transforming our world – because of this, global demand for Eseye‘s suite of unique cellular technologies providing IoT solutions from device to cloud is growing exponentially.

With our AnyNet managed services platform, working as an advanced technology partner for Amazon Web Services, we connect devices globally using 2G, 3G or 4G across GSM, LTE and CAT1/NBIoT.

Key to supporting these services is a strong tech savvy but customer focused support team, working across multiple technologies and sciences. Our Company is expanding and we need experienced and talented people to join our Support team here at our head office.

So, if you are forward thinking, self-motivated and have a drive for learning tech, alongside a strong customer service ethos, we really want know!

The Role:

• Providing a strong technical interface to customers with technical service problems;
• Understanding the technical challenges being presented from the customer and driving through solutions to those problems;
• Providing an administrative function for service request management;
• Logging and managing all incident, service and access requests via phone or email to agreed SLA timescales;
• Logging and managing all internal event requests;
• Providing first-line investigation and diagnosis;
• Resolving incidents and service requests;
• Escalating and managing through problems to Operations or Development teams;
• Regularly communicating with customers on their issues, over email and telephone;
• Working closely with the Service Delivery function to support new projects;
• Closing all resolved incidents or other requests;
• Occasional ad-hoc project work assigned by the Service Desk Manager.

Required Skills:

• Computer Science or Engineering degree or equivalent;
• A good level of working knowledge of GSM/LTE cellular networks;
• Experience working within a Mobile Network Operators support or service desk environment, would be highly desirable;
• Experience within an IT, networking or software development environment would be highly desirable;
• Self-motivated with a strong desire to learn quickly, an ability to work across multiple sciences and networking technologies;
• Excellent communication skills, written and verbal, with an ability to articulate complex matters at the right level is essential;
• Strong user experience with key applications within the Microsoft Office suite, especially excel, is essential;
• The ability to resolve problems, understand complex situations and most importantly, a desire to deliver a high level of customer service;
• A good working knowledge of database interaction using an appropriate SQL syntax is essential;
• A good level of experience with IP Networks, networking concepts or router technology is essential;
• Experience in software development & languages such as PHP, C#, PERL or equivalent is highly desirable;
• Having the confidence to manage and administer customer tickets within contractual SLA’s or to an agreed expectation.

Benefits:

• Competitive salary;
• Career progression;
• Company pension scheme with 5% employer contribution;
• 25 days annual leave;
• Regular social events;
• Brand new offices in the Surrey Research Park, close to local amenities;
• Employee benefits scheme;
• Free parking;
• Unlimited free Costa Coffee;
• On-site cafe.

Eseye is looking to recruit a Specialist Billing Co-Ordinator to join our busy and friendly Billing team. This is an exceptional opportunity for an ambitious self-starter who enjoys working with data. Make an immediate impact and become part of a fast-paced and rapidly evolving, global IoT organisation with huge growth and many exciting projects and ventures in the pipeline. This is a full-time role based in our head office in Guildford, Surrey. The role offers career development, with the potential for advancement, whilst building commercial, analytical, cross-industry skills, and strengthening expertise.

The role will report to the Billing Operations Manager and be responsible for the production of accurate billing information for our customers worldwide, providing first-line support and acting as a point of contact for our sales teams to ensure that our standards are maintained and met within agreed SLA’s.

Role requirements:

• Analysing and producing consolidated and highly accurate monthly invoicing spreadsheets, to specified billing requirements and agreed service levels;
• Assessing sales agreements to ensure customer contracts are correctly set up and maintained;
• Creating and maintaining customer records, providing specific information for future sales and a historic trail of alterations and changes;
• Provide clear and concise reports and be able to demonstrate an understanding of the data contained
• Making recommendations that are considered and effective to improve service delivery;
• Checking for and highlighting errors and taking the necessary actions to amend and resolve them;
• Dealing with billing enquiries as received, via email or on the telephone;
• Working with the accounts department to ensure all information is reconciled to the sales ledger;
• Undertaking other ad hoc tasks as requested by the management team.

Skills Requirements:

• Exceptional attention to detail;
• Microsoft Office skills essential, including proficiency in Excel;
• 2-4 years’ previous experience in Billing and Billing Systems;
• Team player with excellent communication and people skills;
• Degree educated preferable – Mathematical/Science qualification an advantage;
• Excellent administration and numeracy skills;
• Clear written English and verbal skills;
• An understanding of SQL and databases an advantage;
• A basic understanding of technical terminology an advantage.

Benefits:

• Competitive salary;
• Career progression;
• Company pension scheme with 5% employer contribution;
• 25 days annual leave;
• Regular social events;
• Brand new offices in the Surrey Research Park, close to local amenities;
• Employee benefits scheme;
• Free parking;
• Unlimited free Costa Coffee;
• On-site cafe.