For the people who want to change the world.

We are looking for an experienced Software Engineering Manager to lead the development team within our growing and dynamic technology team. The role will report directly to the CTO and will work closely with QA, operations and product management teams.

Role requirements:

• Make software technology decisions around tools, libraries, data formats etc
• Make software architecture decisions around cloud versus on-premises, containerised vs serverless.
• Translate business requirements into implementation designs and software specifications
• Provide high-level estimates for project stakeholders
• Work alongside product management to prioritize and assign tasks within Engineering resources
• Ensure timely delivery of projects/tasks
• Identify risk areas and provide solutions to mitigate them
• Capacity planning (Resource and Technical) to ensure delivery of projects on the agreed schedule
• Provide technical guidance to improve efficiency
• Build a strong engineering culture of innovation and collaboration

Skills required

• Experience of working as a Software Manager within a fast-paced and agile environment.
• Experience in managing remote teams operating in an Agile Scrum methodology.
• Experience in managing development as part of a cloud CI / CD pipeline
• Experience in implementing and managing development using tools such as Jira, GitLab.
• Experience in managing and architecting serverless applications using AWS services and solutions.
• Ability to deconstruct software requirements to develop software implementation plans.
• Ability to review & interpret code (PHP, Python, SQL) to help identify issues or potential improvements.
• Strong background in web software development (front end/backend).
• Degree qualification in Computer Science or a relevant engineering discipline
• Proven experience in building/leading engineering teams.
• Useful to have some telecoms network experience.

We are looking for an experienced automation and test manager to lead the QA and Test teams within Eseye. The role will Report directly to the CTO, peers and will work closely with development, operations and product management teams.

This full time, permanent role is based in our Guildford head office (currently remote working due to Covid19). This is an exceptional opportunity to become part of a fast-paced and rapidly evolving, global IoT organisation with huge growth and many exciting projects and ventures in the pipeline. Our tight-knit community allows you to build new skills, strengthen your expertise and develop cross-industry skills as our growing business presents new opportunities for you to own and run with.

Role requirements:

• Help define Eseye best practices around frameworks and test tools as part of our CI / CD process.
• Define, own and be responsible for the testing platforms, frameworks and their consistent use throughout the organisation. This includes integration, user acceptance and ongoing post production testing.
• Enable automated regression testing for all our software products.
• Manage a team of QA and test engineers based out of our Delhi office which will include the day to day scheduling of projects within the team.
• Responsible for overall team training and hiring to ensure the ability to deliver on the remit.
• Manage and present the QA function to business / product stakeholders.

Skills Requirements:

• Experience of working as a QA Manager within a fast paced and agile environment
• Experience in managing remote teams operating in an Agile Scrum methodology.
• Experience in implementing regression testing across on-premises virtualised / container-ised and AWS cloud infrastructure, including a wealth of external data sources.
• Familiarity with best in class automation methodologies covering UI and application testing including performance testing.
• Ability to deconstruct software requirements to develop software test plans
• Ability to review & interpret code (PHP, python) to help identify issues or potential improvements
• Ability to construct and review SQL queries to help identify issues or potential improvements

The Technical Consultant is based in our head office in Guildford and reports directly to the Chief Customer Officer. Predominantly an engineering role in which technical skills and knowledge are constantly stretched, the Technical Consultant takes over from where the Sales team finish, and will have deep and diverse technical ability, providing technical support, performing trouble-shooting functions and resolving customer issues. Technical Consultants must be highly knowledgeable about the Company’s products and services so that they can assist users, colleagues, customers and clients with any issues they may have.

Role Responsibilities

• Testing products and applications;
• Resolving customer or client issues;
• “Paid for Consultant” on customer IoT projects, and trusted advisor;
• Planning and coordinating projects to ensure that effective solutions are delivered within agreed timescales and costs;
• Assisting with the planning, design, research and acquisition of new or upgraded hardware and software systems;
• Maintaining current knowledge of hardware, software and network technology and recommending modifications as necessary;
• Working with the hardware team to define IoT devices;
• Working with the network team to architect IP routing;
• Assisting with the selection of the most appropriate hardware/software/technical solution to meet client’s requirements.
• Managing full lifecycle of client projects and being the primary client contact for technical subjects;
• On-site and remote installation, configuration and support of enterprise software;
• Recommending appropriate bespoke solutions where required;
• Finding the root cause of complex technical problems and issues;
• Pre-sales support to the sales teams including managing RFP/RFI responses;
• Final escalation point for the service desk team;
• Training clients on installation and on-going support of advanced software products;
• Ensuring the client’s project is a technical and commercial success;
• Running technical workshops and architecting bespoke solutions;
• Being a knowledgeable expert on our products and associated technologies;

Required Skills & Experience

• At least 3 years’ experience in engineering role
• Education to degree level (technical qualification);
• Commercial awareness and comfortable with dynamics of a small, fast-growing business;
• Excellent communication skills in all disciplines i.e written, oral, email & presentation;
• A high level of accuracy and attention to detail;
• Ability to plan, organise and manage time without supervision;
• Capable of hands on problem-solving;
• An understanding of the tools used to monitor and manage services;
• Ability to proactively generate ideas and solutions;
• Experience in a client facing role.

The Regional Sales Director will lead all sales strategies and go to market responsibilities within the North America region. They will develop and identify new revenue opportunities with a focus on new business (Enterprise) and expanding existing customers. They must be a strong sales leader with a measurable track record of building and maximising sales territories, working with partners, and building and developing sales teams. The role reports directly to the SVP Americas, whilst working collaboratively with other members of the Eseye global leadership team to ensure success across focussed verticals and channels to market.

Responsibilities and Duties

• Lead sales strategy and execution and deliver the sales numbers for North America;
• Develop market and competitive assessments to identify and drive new opportunities;
• Partner with internal stakeholders to develop a market strategy that enables Eseye to win the market by meeting and surpassing client objectives, scaling investment, and creating meaningful and sustainable revenue growth;
• Shape the future of our North American Sales organization by building, training and motivating a high performing sales team;
• Partner closely with Marketing, Operations and Product Management to analyze trends, client performance, shared learnings and best practices to grow client’s business through Eseye solutions;
• Act as an external spokesperson and evangelize the Eseye brand in North America;
• Consult with Product Management and Engineering teams to influence product development and support for the North American region;
• Develop and execute strategies to achieve and exceed quarterly and annual revenue growth targets;
• Responsible for forecasting and achieving monthly and quarterly targets, contributing to and owning sales plan creation and communication and customer segmentation;
• Drive the consistent and accurate use of internal reporting systems, adherence to sales process and issue forecast reports detailing business pipeline and expected successes in any given period;
• Create and expand key partnerships, relationships and alliances with strategic channel partners, systems integrators, and professional services organisations;
• Building on established relationships and creating new ones, work with and sell to the “C” suite to close large subscription-based connectivity projects, inclusive of professional services, adopting a ‘land and expand’ strategy into new business accounts;
• Maintain high levels of customer satisfaction and loyalty and be a trusted advisor to customers and colleagues;
• Attract, recruit, develop, and retain exceptional sales talent and attend or deliver in-house sales training events;
• Attend customer appointments to establish rewarding relationships (virtual and in person), deliver presentations, host events, run webinars and be creative to attract prospects;
• Help prospective customers solve their business problems through excellent consultation;
• Work within focus markets to understand who the key players are, what requirements they have and how Eseye can sell more effectively as a result.

Person Specification

• 15+ years of experience in IoT or telecommunications with 8 – 10 years experience using a consultative sales process and sales management;
• Proven success as an executive sales leader across revenue strategy, sales productivity, and industry partnerships;
• Deep understanding and established network in the IoT/Cloud/M2M market in North America including an understanding of sales IoT channels used in the region;
• Strong understanding of performance, data, and measurement landscapes, with demonstrated experience using data and trends to develop winning strategies;
• Focus on operational excellence with performance measures, processes, and systems;
• Outstanding go-to-market strategy and operational rigor for successful execution of sales strategy;
• Strong leadership skills that inspire, drive urgency, leads by example and challenges a team of individual contributors to think big and drive transformational thinking to advance team performance, health, and culture.
• Strong cross-functional partnership to drive alignment with the product and engineering teams. Translating business needs into the roadmap. Have opinions about the technology trade-offs
• Strong influencing, objection handling and negotiation skills to build sales priorities and decisions;
• Outstanding presentation and communication skills, ability to translate insights, product information and data into key client objectives and confident in speaking to C-Suite on complex topics;
• Demonstrated ability to excel in a start-up environment and incubating new businesses;
• Exceptional people & customer management, high emotional intelligence combined with interpersonal, written and presentation skills;
• Experience, knowledge and relationships within Amazon Web Services / Microsoft Azure / Global SI’’s will be highly advantageous.

Eseye has an opportunity to join our existing Core Network and Infrastructure Team based in Guildford. Working closely with the development and support teams, responsibilities will include the day to day management and maintenance of existing infrastructure, covering development, staging and live environments across Data-centre and Cloud based infrastructure. Eseye’s services are deployed across our multiple international Datacentres and increasingly expanding into the cloud. Part of the role is to ensure 24/7 service availability and uptime as well as optimizing performance along with proposing and implementing service improvements.

Required Skills:

• Pragmatic Problem Solver;Excellent Troubleshooting Skills;
• Ability to debug applications at code and network levels where required;
• Strong Linux OS experience;
• Working knowledge of Networking technologies;
• Packet capture analyses with Wireshark or similar;
• Ability to understand and/or write code in PHP and Python or similar scripting languages;
• Familiarity with MySQL / SQL commands.

Advantageous:

• Knowledge of mobile network technologies and concepts;
• Clear written and verbal skills;
• Git and Subversion knowledge;
• Experience with deploying software;
• Nagios or Nagios based monitoring systems.

IoT technology is transforming our world – because of this, the global demand for Eseye‘s suite of unique cellular technologies providing IoT solutions from device to cloud is growing exponentially.

With our AnyNet managed services platform, working as an advanced technology partner for Amazon Web Services, we connect devices globally using 2G, 3G or 4G across GSM, LTE and CAT1/NBIoT.

The key to supporting these services is a strong tech-savvy but customer-focused support team, working across multiple technologies and sciences. Our Company is expanding and we need experienced and talented people to join our Support team here at our head office.

So, if you are forward-thinking, self-motivated and have a drive for learning tech, alongside a strong customer service ethos, we really want know!

The Role:

• Providing a strong technical interface to customers with technical service problems;
• Understanding the technical challenges being presented from the customer and driving through solutions to those problems;
• Providing an administrative function for service request management;
• Logging and managing all incident, service and access requests via phone or email to agreed SLA timescales;
• Logging and managing all internal event requests;
• Providing first-line investigation and diagnosis;
• Resolving incidents and service requests;
• Escalating and managing through problems to Operations or Development teams;
• Regularly communicating with customers on their issues, over email and telephone;
• Working closely with the Service Delivery function to support new projects;
• Closing all resolved incidents or other requests;
• Occasional ad-hoc project work assigned by the Service Desk Manager.

Required Skills:

• Computer Science or Engineering degree or equivalent;
• A good level of working knowledge of GSM/LTE cellular networks;
• Experience working within a Mobile Network Operators support or service desk environment would be highly desirable;
• Experience within an IT, networking or software development environment would be highly desirable;
• Self-motivated with a strong desire to learn quickly, and ability to work across multiple sciences and networking technologies;
• Excellent communication skills, written and verbal, with an ability to articulate complex matters at the right level is essential;
• Strong user experience with key applications within the Microsoft Office suite, especially Excel, is essential;
• The ability to resolve problems, understand complex situations and most importantly, a desire to deliver a high level of customer service;
• A good working knowledge of database interaction using an appropriate SQL syntax is essential;
• A good level of experience with IP Networks, networking concepts or router technology is essential;
• Experience in software development & languages such as PHP, C#, PERL or equivalent is highly desirable;
• Having the confidence to manage and administer customer tickets within contractual SLA’s or to an agreed expectation.

Eseye is looking to recruit a Business Development Representative (BDR) to join our fast-growing, industry-leading sales team. This is an exceptional opportunity to become part of a fast-paced and rapidly evolving, global IoT organisation with huge growth and many exciting projects and ventures in the pipeline. Our tight-knit community allows you to build new skills, strengthen your expertise and develop cross-industry skills as our growing business presents new opportunities for you to own and run with. Everyone at Eseye is encouraged to innovate, contribute ideas and discover solutions as an important part of our constantly expanding world-class team.

Working within the Eseye sales process, you will be the internal link between the Marketing and Sales elements of the process. Your role will be to seek new business opportunities through thorough lead qualification (inbound) from the marketing team and by contacting and developing relationships with potential customers (outbound) via targeted prospecting and account-based selling. Once qualified you will work to hand over these leads to the Enterprise sales team to take them through to close.

The role is full-time, currently home-based, reporting directly to the SVP Marketing based in the UK.

Role Requirements:

• Qualify leads from marketing to meet the definition of a Sales Qualified Lead (opportunity identified) to meet monthly SQL targets
• Target and contact potential clients through outbound cold calls, emails, digital (sales prospecting)
• Perform desk research to build target prospect lists based on target criteria provided working with External sales team
• Accurately present our company to potential clients; identify client needs and suggest appropriate products/services
• Proactively seek new business opportunities in the market
• Report results to the SVP Marketing(weekly/monthly/quarterly)
• Stay up-to-date with new products/services and new sales offerings
• Manage incoming sales enquiries via our phone line/website.

Skill / Person Requirements:

• 2+ years’ experience as a Business Development Representative, Sales Development Representative, Internal Sales Account Executive or similar role (ideal)
• Hands-on experience with multiple sales techniques (including cold calls)
• Track record of achieving lead qualification or sales targets
• Understanding of sales performance metrics
• Experience with CRM software (e.g. Salesforce)
• Familiarity with MS Excel (analysing spreadsheets and charts)
• Excellent communication and negotiation skills
• Degree Level education
• Needs to be resilient, reliable and determined
• Mature, hard-working with a keen attention to detail and willingness to roll their sleeves up

We are looking for a Product Manager with a good understanding of SCRUM framework and hands-on experience from cradle to grave product management life-cycle, and a good understanding of AWS architecture. The ideal candidate would be able to manage a SCRUM team and interpreting business requirements into technical requirements and implementing them with the development team accordingly.

Role requirements:

• Working in Agile projects using SCRUM framework
• Experience using JIRA for product development
• AWS and VPC architecture experience
• Good understanding of Continuous Integration pipelines and GitFlow
• Test and business-driven development
• Ability to work with international teams
• Ability to work in Eseye HQ in Guildford on a regular basis (2-3 days per week)

Skills Requirements:

• Experience with data-rich web development, for both frontend and backend
• Daily team/stakeholder management
• Business analysis experience is desirable and a bonus
• Progress reporting
• Ability to manage SCRUM teams and manage backlog grooming
• Owning User Stories for product development
• Responsible for achieving successful product release (based upon QA and Operational signoff)
• Ability to produce product internal operational documentation
• Understanding of waterfall project management and hands-on project delivery/management experience

We are looking for a senior frontend developer with Angular, NGRX /NGXS and module testing hands-on experience. Ideal candidate would be able to work alone as part of a SCRUM team and interpreting technical requirements and implementing them accordingly.

Experience

• Working in Agile projects using SCRUM framework
• Experience using JIRA for product development
• AWS and VPC architecture experience
• Good understanding of Continuous Integration pipelines and GitFlow
• Test and business driven development

Skills

• Excellent knowledge of Angular 7/8/9
• Good understanding of RxJs and NGXS / NGRX
• Experience with RESTful APIs
• Able to write extensive unit test using either Jest or Karma
• Broad knowledge of the web platform (HTTP, web performance, web security, frameworks)
• Strong expertise with HTML, CSS, SASS and writing cross-browser compatible code.
• Knowledge of working in and deploying to AWS and Python experience are advantageous

We are looking for a senior backend developer with Python 3.6+ experience and good understanding of AWS architecture. Ideal candidate would be able to work alone as part of a SCRUM team and interpreting technical requirements and implementing them accordingly.

Experience

• Working in Agile projects using SCRUM framework
• Experience using JIRA for product development
• AWS and VPC architecture experience
• Good understanding of Continuous Integration pipelines and GitFlow
• Test and business driven development

Skills

• Great design sensibility: previously had responsibility for service design and implementation on a cloud platform specifically using AWS architecture
• Strong ability to code in Python 3.6+
• Good working knowledge of Python packaging: virtualenv, pipenv etc.
• Exposure to Python automation libraries: fabric, invoke or similar
• Exposure to Python libraries for working with cloud platform SDKs; ideally boto3 for use with AWS
• Good working experience with a number of AWS services like Lambda, API Gateway, DynamoDB, Step Functions etc.
• Command for serverless on the AWS platform or able to demonstrate how they might apply experience working on other cloud providers compared to AWS services
• Ideally have working experience of stream processing. We employ AWS Kinesis or a number of services. Having knowledge of this service is a nice to have
• Ability to express opinion on sound RESTful API design; with working experience of Python or JVM-based libraries for crafting performant and usable APIs
• Experience working with distributed systems and sound understanding of issues that can be encountered
• Strong appreciation and knowledge of implementing monitoring and profiling of distributed services
• Good understanding of AWS CloudWatch Logs and AWS X-ray is desirable
• Good working knowledge of Java8 with style towards functional expression (lambda, steam, etc.)
• Ability to produce internal operational documentation

The DevOps Engineer will be a member of the Eseye Operations team, delivering operations automation to ensure the availability and integrity of the Eseye network and service. This full time, permanent role is based in our Guildford head office (currently remote working due to Covid19).

Role requirements:

• Maintain gitlab and its infrastructure
• Design and provide docker runner containers for developer gitlab tasks
• Assist developers with designing Gitlab CI / CD pipelines
• Own the pipeline environments and implementation
• Own and maintain shared pieces of AWS infrastructure, e.g. the VPCs and VPNs to them, RDS databases that are used by all developers, a Hashicorp Vault cluster, etc
• Own and maintain several Kubernetes clusters that provide infrastructure for developers, namely the ProxySQL pods for Lambda database access
• Implement monitoring infrastructure for developer applications in Kubernetes, namely Prometheus, Grafana, Loki
• Own and maintain shared Terraform modules which the developers use for deploying code to AWS
• Own and maintain IAM permissions for developers across multiple AWS environments within AWS Organisations
• Assist developers in writing Terraform, lambda code
• Own and maintain a set of Ansible projects for handling common ops tasks, such as deploying VMs to VMWare ESXI and configuring them, automatically rotating SSL certificates via Letsencrypt, keeping user permissions up to date, rotating SQL passwords

Skill / Person Requirements:

Essential

• Experience in deploying and maintaining applications in both on-prem and cloud hosting environments
• Considerable AWS experience, both for traditional VM hosting and serverless deployments/cloud-native applications
• Good working knowledge of AWS Lambda
• Experience designing CI / CD workflows, preferably in Gitlab CI
• A few years working with at least one programming language, Python preferred
• Familiarity with the application deployment lifecycle (Integration, QA, Staging, Production)
• Considerable Linux experience

Desirable

• Experience writing and supporting Terraform modules
• Production Kubernetes experience
• Using Terraform for things other than creating AWS resources, such as Kubernetes manifests
• Docker experience in production, both building and running containers reliably at scale
• Experience with VMWare ESXi
• Experience building Golang applications to run in docker containers
• Working with Terraform for infrastructure as code in production
• Ansible experience, both creating roles and designing workflows around playbooks

Providing an excellent customer experience delivered by our tech-savvy but customer and process-orientated Service Delivery Team is key to our success. With substantial projected growth for 2021 onwards, we require an experienced Service Delivery Manager to deliver consultancy and drive project management across a range of existing and upcoming IoT projects. The role would be primarily home-based, with occasional travel to correspond with other Eseye team members or customers as required. If you are forward-thinking, self-motivated and process orientated with a drive for learning new technology and a strong customer service ethos, then we really want to know.

Responsibilities:

• Supporting the delivery of Eseye customers’ key business objectives, by making the “connectivity problem” disappear.
• Working with the customer management and technical teams, so that all necessary actions are taken to ensure a successful project deployment.
• Developing and improving on new and appropriate Project Management processes suited to Eseye, to ensure streamlined project delivery.
• Supporting Eseye’s commercial account teams during project deployment.
• Working with the Eseye technical consultancy teams during the device onboarding phase.
• Being a key customer advocate within Eseye.
• Escalating and managing through problems to Operations or Development teams.
• Providing supportive commercial and technical interfaces to existing customers and pipeline business.
• Providing training to customers’ logistics/operational teams on SIM Management using Eseye’s SIM Management portal.
• Providing appropriate training to the customers’ support teams on how to triage and report connectivity problems.
• Providing standardised technical reports as well as regular status reports on project progress to Eseye management and exec teams.
• Assisting the sales administration, accounting, and billing teams to document the ordering and invoicing processes.
• Ensuring timely delivery of SIM stock via standard dispatch processes.
• Working with the technical consultancy team to ensure all Service configuration settings are correct to meet the customer needs.
• Producing and managing project risks as appropriate.
• Documenting the solution to assist and support other Eseye teams.
• Transitioning the support of the project from Service Delivery into the Service Desk and Customer success teams.

Required skills:

• Degree level Business Management, Computer Science or equivalent.
• 10 years’ + experience working in Technical delivery projects or Technical customer services.
• Well versed in established Project Management processes/methodologies.
• Experience delivering paid consultancy is preferable.
• Strong Experience within an IT Service Delivery project environment is essential.
• Extensive experience working in complex Industry projects, ideally in a Telecoms or communications environment.
• A working knowledge of GSM/LTE cellular networks is highly desirable.
• Experience working within a Mobile Network Operators Service Delivery environment would be highly desirable.

Working within the Eseye sales process, the full-time Sales Account Executive will report directly to the SVP Worldwide Sales and manage the accounts of our existing customer base, dealing with sales, accounts, billing and technical queries and liaising with other Eseye departments to ensure we continue to provide the highest levels of customer satisfaction and focus. This role will also close new SME business opportunities from opportunities that are handed over from the Inside Sales team.

Role requirements:

• Manage existing SMB accounts and others as they are handed over from the New Business sales team. This will involve sales, accounts, billing and technical queries;
• Follow the Eseye Sales process to close SMB new business from Inside Sales leads;
• Accurately present our Company to potential clients, identify client needs and suggest appropriate products/services;
• Report results to the SVP Marketing (weekly/monthly/quarterly);
• Stay up-to-date with new products/services and new sales offerings;
• Drive the consistent and accurate use of internal reporting systems, ensuring the correct culture is maintained around the importance of sales hygiene and sales process structure;
• Work all levels within the customer to incremental MRR and professional services revenue;
• Maintain high levels of customer satisfaction and loyalty;
• Be a trusted advisor to customers and colleagues;
• Maintain and create valuable and rewarding relationships with customers (virtual and in-person);
• Help prospective customers solve their business problems through excellent consultation;
• Proposal & Commercial bid writing / management;
• Deliver customer-facing presentations;
• Issue forecast reports detailing business pipeline and expected successes in any given period.

Skill / Person Requirements:

• 3+ years’ experience as a Sales Development Representative, Internal Sales Account Executive or similar role (ideal);
• Sales experience in IoT and/or IoT connectivity preferred;
• Experience in Consultative/solution selling an advantage;
• Proven track record of achieving sales targets;
• Experience with CRM software (e.g. Salesforce);
• Familiarity with MS Excel (analysing spreadsheets and charts);
• Excellent written and verbal communication and negotiation skills;
• Degree Level education;
• Resilient, reliable and determined;
• Mature, hard-working with a keen attention to detail and willingness to go the extra mile;
• European language skills are an advantage.

Eseye is looking for a dynamic Sales Administrator to join the busy UK Sales team based at the Guildford office. The successful individual will provide administration support to the Sales Executives as well as customer order processing.

Role requirements:

• Manage the Sales Admin process
• Processing sales orders for new and existing customers
• Interface with customers to ensure the sales ordering process is understood and runs smoothly
• Create data packages for all regions – worldwide.
• Ensure correct pricing is applied to data package pricing for all office region.
• Ensure the sales team follow the Sales Admin process and obtain all the relevant information to set up a new account and create a package for each customer/opportunity.
• Liaise with customers on behalf of sales reps where required.
• Manage the sales admin email inbox
• Answer all order telephone calls (route to correct person)
• Open and respond to sales tickets where relevant or necessary.
• Attend sales meetings
• Support Sales team
• Liaising with other Eseye internal functions to solve customer issues (invoicing/billing etc)
• Run and build reports on a weekly basis
• Salesforce – reporting and updating.

Skill / Person Requirements:

• Customer focus/customer-first attitude essential.
• Experience of interacting and liaising directly with customers
• 2 years experience of working in an administrative position, sales admin experience is an advantage
• Experience of liaising with senior stakeholders
• Strong attention to detail and organization skills
• Experience of using Microsoft programs such as Powerpoint and Excel
• Proactive and thinking outside the box approach
• Experience of sales force would be ideal but not essential
• Able to prioritise workload to meet deadlines.

The Account Director – Customer Success (CS) role involves developing strong relationships with customers, connecting with key business executives and stakeholders, preparing reports for the customer and senior management and overall offering a best-in-class account management experience.

CS Executives also answer customer queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including but not limited to Marketing, Sales, Billing, Technical Consultancy, etc.) to improve the entire customer experience. Ultimately, a successful CS Executive should collaborate with our sales team to achieve revenue targets while keeping our customers satisfied and engaged with our products and services in the long-run.  This is a full-time office-based role and an excellent opportunity to join a growing company with exciting prospects. This position may require occasional travel.

Responsibilities:

• Serve as the point of contact for all customer account management matters
• Build and maintain strong, long-lasting customer relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing customers and/or identify areas of improvement to meet revenue targets
• Forecast and track key account metrics (e.g. revenue, support tickets, payment history, etc.)
• Prepare regular reports on account status
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging customer requests or issue escalations as needed.

Requirements:

• Minimum of 5+ years of experience as a CS Executive/Account Manager reporting directly to senior management
• Proven work experience as a Customer Success Executive, Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and management level
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM, MS Dynamics or similar) and MS Office (particularly MS Excel)
• Experience delivering customer-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• Maintain an organized filing system of paper and electronic documents and file and retrieve records, documents, and reports
• Uphold a strict level of confidentiality.

We are looking for a Senior Product Marketing lead with a proven track record of driving growth in an early stage or scale-up B2B SaaS environment. You will be responsible for developing and executing the Eseye product marketing strategy and will be a key member of the team supporting the development and growth of our portfolio of IoT hardware, IoT connectivity platform solutions (SaaS and PaaS) and associated value-added services.
This is a unique opportunity to significantly impact the growth trajectory of a technology exciting scale-up that is transforming how IoT devices are connected around the world to enable new business models, innovation and business disruption. This position is perfect for an experienced B2B technology product marketeer who is looking for an opportunity with a Series B funded, fast-growing technology company operating in super-hot space.

Role Overview
The mission of the Senior Product Marketing Manager is to create compelling product positioning concepts and associated narratives that succinctly explain the value of our solutions to a range of different audiences. The ideal candidate will possess a blend of business and technical skills, playing a crucial role in understanding customer and future market demands, translating technical features into business benefits and developing new SaaS and PaaS product value propositions and messaging. The role will play a big part in the delivery of new customer and market-aligned collateral including presentations, videos, solution papers and datasheets etc.
This position reports to the SVP Marketing based in Guildford, UK.

Primary Responsibilities
Product Positioning & Thought Leadership
• Oversee strategic product positioning and messaging; develop and package the product messaging, positioning architecture and branding which will be used to accelerate all our growth initiatives and demonstrate our distinct competitive advantage
• Research, track and report on competitive trends and including mapping out the current competitive landscape and Eseye’s relative position
• Be a focal point for the dissemination of knowledge on customer needs, use cases, buying behaviours, and purchase criteria; develop and maintain message framework aligned to key customer personas and target verticals

Sales Enablement
• Successfully capture and communicate key value propositions to customer-facing internal and partner teams
• Develop and maintain sales enablement tools such as sales Playbooks, partner and customer presentations materials

Marketing Collateral
• Work closely with the Executive, Marketing and Product teams to create strategic and tactical product content for technical and business audiences
• Author thought-leadership content such as blog posts, whitepapers, articles, and presentations to build awareness of the company and our solutions; become an evangelist for Eseye’s solutions and present at industry events, analyst briefings and webinars

Go-to-Market Activity
• Manage marketing launch plans for product releases in collaboration with the Marketing and Product teams
• Provide input into the strategic marketing plans for the product range; elicit customer behaviours and feedback on product usage and requirements to feed into the product roadmap
• Coordinate with technology and GTM partners and develop & execute joint campaigns (inc content) to target mutual prospects and customers

Skills and Experience

Experience
• 5+ years of product marketing experience in similar B2B SaaS or PaaS software technology businesses
• Excellent communication skills; must be able to write high-quality product materials, develop effective presentation content, and deliver engaging presentations to a range of audiences
• Ability to translate complex concepts into clearly articulated messages
• Experience leading product launches, from crafting messaging to managing the launch tactics
• Experience presenting to analysts and interacting directly with customers through various settings (e.g. events, webinars, customer user groups etc).
• A high EQ and ability to build rapport with different people quickly in a highly collaborative environment
• Self-starter with the ability to work independently, articulate a vision, and execute it
• Attention to detail and the ability to think outside the box
• A team player and have a growth mindset
• Experience working in successful fast-growing technology businesses preferred

Education
• Degree Level (Masters or MBA preferred)

Eseye have an exciting opening for an HR Co-ordinator to join our busy and dynamic HR team. The role holder will be responsible for the provision of a proactive support/coordination service for all HR related activities as well as owning processes at varying stages of the employment life cycle including recruitment, new starter administration/onboarding and changes to employee terms and conditions, whilst continuously looking to enhance and improve processes.

This is an exceptional opportunity for someone who is looking to develop their career in HR and would like to work towards their CIPD qualification whilst becoming part of a fast-paced and rapidly evolving, global IoT organisation with huge growth in the pipeline. The permanent role is based in our Guildford head office but currently remote working due to Covid-19.

Role Requirements 

• HR Administration including:
  • Offer Letters and Employment Agreements;
  • Probation Letters
  • Salary Letters
  • Performance Review administration
  • Payroll Administration
• IR35 Status Determination Statements for Contractors
• HR Database Management:
  • Set up of New Employees and uploading all employment documents
  • Holiday and Leave management
  • Monitoring Sickness absence
  • Updating Employee Information
  • Uploading ongoing employee documents
  • HR Reporting
• New Joiner Onboarding administration
• Reference Checking and 5 Year Background Checking
• Supporting the HR Director with ad hoc projects
• Supporting the Talent Acquisition Manager including arranging interviews and screening CV’s
• Monitoring the Employee Survey and regularly reporting on employee feedback
• Conducting Exit Interviews
• First point of contact for general HR queries, forwarding to HR Director where appropriate
• Maintaining strict confidentiality on all HR and employee-related issues at all times.

Skills Requirements:

• Degree level education
• 2-3 years’ HR administration experience
• High level of attention to detail and accuracy
• Excellent verbal and written communication skills
• Strong numeracy skills
• Strong MS Office skills including Word, Excel and Powerpoint
• Previous experience with HR systems
• Well organised and able to prioritise
• Familiarity with MS Sharepoint and MS Teams preferred
• Working towards or desire to work towards CIPD qualification.