For the people who want to change the world.

Eseye is looking to recruit an Inside Sales Lead to join our fast growing, industry leading sales team. This is an exceptional opportunity to become part of a fast paced and rapidly evolving, global IoT organisation with huge growth and many exciting projects and ventures in the pipeline. Our tight-knit community allows you to build new skills, strengthen your expertise and develop cross-industry skills as our growing business presents new opportunities for you to own and run with. Everyone at Eseye is encouraged to innovate, contribute ideas and discover solutions as an important part of our constantly expanding world-class team.

Working within the Eseye sales process, you will be the internal link between the Marketing and Sales elements of the process. Your role will be to seek and close new business opportunities through lead qualification (inbound) from the marketing team and by contacting and developing relationships with potential customers (outbound) via targeted account-based selling. Once qualified you will work to pass larger (Enterprise) leads to the external sales team and for the smaller (Mid-Market) leads take them through to close.

The role is full-time, based in our Guildford head office, reporting to the SVP EMEA Sales.

Role Requirements:

• Qualify leads from marketing to meet the definition of a sales qualified lead (opportunity identified)
• Following the Eseye sales process, close sales opportunities to achieve sales targets
• Target and contact potential clients through outbound cold calls, emails, digital (sales prospecting).
• Perform desk research to build target prospect lists based on target criteria provided working with External sales team
• Accurately present our company to potential clients; identify client needs and suggest appropriate products/services
• Proactively seek new business opportunities in the market
• Report results to the SVP EMEA Sales(weekly/monthly/quarterly)
• Stay up-to-date with new products/services and new sales offerings
• Manage incoming sales enquiries via our phone line/website and deal with existing account enquiries.

Skills / Experience Requirements:

• Degree Level education
• 3+ years’ experience as a Business Development Representative, Inside Sales Executive or similar role
• Hands-on experience with multiple sales techniques (including cold calls)
• Track record of achieving sales targets
• Understanding of sales performance metrics
• Experience with CRM software (e.g. Salesforce)
• Familiarity with MS Excel (analysing spreadsheets and charts)
• Excellent communication and negotiation skills
• Needs to be resilient, reliable and determined
• Hard-working and willing to roll their sleeves up
• Language skills (French/German) an advantage

Benefits:

• Competitive salary and career progression
• Perkbox Employee Benefits Scheme
• Company pension scheme with 5% employer contribution
• 25 days annual leave, flexible hours, and regular social events
• Modern office environment in the Surrey Research Park, with free parking
• Unlimited free Costa Coffee and a new on-site cafe at the research park.

Eseye has an opportunity to join our existing Core Network and Infrastructure Team based in Guildford. Working closely with the development and support teams, responsibilities will include the day to day management and maintenance of existing infrastructure, covering development, staging and live environments across Data-centre and Cloud based infrastructure. Eseye’s services are deployed across our multiple international Datacentres and increasingly expanding into the cloud. Part of the role is to ensure 24/7 service availability and uptime as well as optimizing performance along with proposing and implementing service improvements.

Required Skills:

• Pragmatic Problem Solver;Excellent Troubleshooting Skills;
• Ability to debug applications at code and network levels where required;
• Strong Linux OS experience;
• Working knowledge of Networking technologies;
• Packet capture analyses with Wireshark or similar;
• Ability to understand and/or write code in PHP and Python or similar scripting languages;
• Familiarity with MySQL / SQL commands.

Advantageous:

• Knowledge of mobile network technologies and concepts;
• Clear written and verbal skills;
• Git and Subversion knowledge;
• Experience with deploying software;
• Nagios or Nagios based monitoring systems.

Benefits:

• Competitive salary and career progression;
• Company pension scheme with 5% employer contribution;
• 25 days annual leave;
• Regular social events;
• Brand new offices in the Surrey Research Park, close to local amenities;
• Employee benefits scheme;
• Free parking & on-site café;
• Unlimited free Costa Coffee.

IoT technology is transforming our world – because of this, global demand for Eseye‘s suite of unique cellular technologies providing IoT solutions from device to cloud is growing exponentially.

With our AnyNet managed services platform, working as an advanced technology partner for Amazon Web Services, we connect devices globally using 2G, 3G or 4G across GSM, LTE and CAT1/NBIoT.

Key to supporting these services is a strong tech savvy but customer focused support team, working across multiple technologies and sciences. Our Company is expanding and we need experienced and talented people to join our Support team here at our head office.

So, if you are forward thinking, self-motivated and have a drive for learning tech, alongside a strong customer service ethos, we really want know!

The Role:

• Providing a strong technical interface to customers with technical service problems;
• Understanding the technical challenges being presented from the customer and driving through solutions to those problems;
• Providing an administrative function for service request management;
• Logging and managing all incident, service and access requests via phone or email to agreed SLA timescales;
• Logging and managing all internal event requests;
• Providing first-line investigation and diagnosis;
• Resolving incidents and service requests;
• Escalating and managing through problems to Operations or Development teams;
• Regularly communicating with customers on their issues, over email and telephone;
• Working closely with the Service Delivery function to support new projects;
• Closing all resolved incidents or other requests;
• Occasional ad-hoc project work assigned by the Service Desk Manager.

Required Skills:

• Computer Science or Engineering degree or equivalent;
• A good level of working knowledge of GSM/LTE cellular networks;
• Experience working within a Mobile Network Operators support or service desk environment, would be highly desirable;
• Experience within an IT, networking or software development environment would be highly desirable;
• Self-motivated with a strong desire to learn quickly, an ability to work across multiple sciences and networking technologies;
• Excellent communication skills, written and verbal, with an ability to articulate complex matters at the right level is essential;
• Strong user experience with key applications within the Microsoft Office suite, especially excel, is essential;
• The ability to resolve problems, understand complex situations and most importantly, a desire to deliver a high level of customer service;
• A good working knowledge of database interaction using an appropriate SQL syntax is essential;
• A good level of experience with IP Networks, networking concepts or router technology is essential;
• Experience in software development & languages such as PHP, C#, PERL or equivalent is highly desirable;
• Having the confidence to manage and administer customer tickets within contractual SLA’s or to an agreed expectation.

Benefits:

• Competitive salary;
• Career progression;
• Company pension scheme with 5% employer contribution;
• 25 days annual leave;
• Regular social events;
• Brand new offices in the Surrey Research Park, close to local amenities;
• Employee benefits scheme;
• Free parking;
• Unlimited free Costa Coffee;
• On-site cafe.