For the people who want to change the world.

Eseye is looking to recruit a Technical Consultant, to join our team of highly skilled TC’s, reporting directly to the Chief Customer Officer and based in our Guildford Head Office. Predominantly an engineering role in which technical skills and knowledge are constantly stretched, the Technical Consultant takes over from where the Sales team finish, and will have deep and diverse technical ability, providing technical support, performing trouble-shooting functions and resolving customer issues. Technical Consultants must be highly knowledgeable about Eseye’s products and services so that they can assist users, colleagues, customers and clients with any issues they may have.

Role Responsibilities

• Testing products and applications;
• Resolving customer or client issues;
• “Paid for Consultant” on customer IoT projects;
• Planning and coordinating projects to ensure that effective solutions are delivered within agreed timescales and costs;
• Assisting with the planning, design, research and acquisition of new or upgraded hardware and software systems;
• Maintaining current knowledge of hardware, software and network technology and recommending modifications as necessary;
• Assisting with the selection of the most appropriate hardware/software/technical solution to meet client’s requirements.
• Managing full lifecycle of client projects and being the primary client contact for technical subjects;
• On-site and remote installation, configuration and support of enterprise software;
• Recommending appropriate bespoke solutions where required;
• Pre-sales support to consultants and the sales teams including managing RFP/RFI responses;
• Training clients on installation and on-going support of advanced software products;
• Running technical workshops and architecting bespoke solutions;
• Being a knowledgeable expert on our products and associated technologies;
• Upskilling and mentoring other Technical Consultants.

Required Skills & Experience

• At least 3 years’ experience in Technical Consulting;
• Education to degree level (computing or IT qualification);
• Commercial awareness and comfortable with the dynamics of a small, fast-growing business;
• Excellent communication skills in all disciplines i.e written, oral, email & presentation;
• A high level of accuracy and attention to detail;
• Ability to plan, organise and manage time without supervision;
• Capable of hands on problem-solving;
• Ability to proactively generate ideas and solutions;
• Experience in customer support.

Benefits

• Competitive salary;
• Career progression;
• Company pension scheme with 5% employer contribution;
• 25 days annual leave;
• Regular social events;
• Brand new offices in the Surrey Research Park, close to local amenities;
• Perkbox Employee Benefits;
• Free parking;
• Unlimited free Costa Coffee;
• On-site cafe.

Job Type: Full-time

Eseye has an opportunity to join our existing Core Network and Infrastructure Team based in Guildford. Working closely with the development and support teams, responsibilities will include the day to day management and maintenance of existing infrastructure, covering development, staging and live environments across Data-centre and Cloud based infrastructure. Eseye’s services are deployed across our multiple international Datacentres and increasingly expanding into the cloud. Part of the role is to ensure 24/7 service availability and uptime as well as optimizing performance along with proposing and implementing service improvements.

Required Skills:

• Pragmatic Problem Solver;Excellent Troubleshooting Skills;
• Ability to debug applications at code and network levels where required;
• Strong Linux OS experience;
• Working knowledge of Networking technologies;
• Packet capture analyses with Wireshark or similar;
• Ability to understand and/or write code in PHP and Python or similar scripting languages;
• Familiarity with MySQL / SQL commands.

Advantageous:

• Knowledge of mobile network technologies and concepts;
• Clear written and verbal skills;
• Git and Subversion knowledge;
• Experience with deploying software;
• Nagios or Nagios based monitoring systems.

Benefits:

• Competitive salary and career progression;
• Company pension scheme with 5% employer contribution;
• 25 days annual leave;
• Regular social events;
• Brand new offices in the Surrey Research Park, close to local amenities;
• Employee benefits scheme;
• Free parking & on-site café;
• Unlimited free Costa Coffee.

IoT technology is transforming our world – because of this, global demand for Eseye‘s suite of unique cellular technologies providing IoT solutions from device to cloud is growing exponentially.

With our AnyNet managed services platform, working as an advanced technology partner for Amazon Web Services, we connect devices globally using 2G, 3G or 4G across GSM, LTE and CAT1/NBIoT.

Key to supporting these services is a strong tech savvy but customer focused support team, working across multiple technologies and sciences. Our Company is expanding and we need experienced and talented people to join our Support team here at our head office.

So, if you are forward thinking, self-motivated and have a drive for learning tech, alongside a strong customer service ethos, we really want know!

The Role:

• Providing a strong technical interface to customers with technical service problems;
• Understanding the technical challenges being presented from the customer and driving through solutions to those problems;
• Providing an administrative function for service request management;
• Logging and managing all incident, service and access requests via phone or email to agreed SLA timescales;
• Logging and managing all internal event requests;
• Providing first-line investigation and diagnosis;
• Resolving incidents and service requests;
• Escalating and managing through problems to Operations or Development teams;
• Regularly communicating with customers on their issues, over email and telephone;
• Working closely with the Service Delivery function to support new projects;
• Closing all resolved incidents or other requests;
• Occasional ad-hoc project work assigned by the Service Desk Manager.

Required Skills:

• Computer Science or Engineering degree or equivalent;
• A good level of working knowledge of GSM/LTE cellular networks;
• Experience working within a Mobile Network Operators support or service desk environment, would be highly desirable;
• Experience within an IT, networking or software development environment would be highly desirable;
• Self-motivated with a strong desire to learn quickly, an ability to work across multiple sciences and networking technologies;
• Excellent communication skills, written and verbal, with an ability to articulate complex matters at the right level is essential;
• Strong user experience with key applications within the Microsoft Office suite, especially excel, is essential;
• The ability to resolve problems, understand complex situations and most importantly, a desire to deliver a high level of customer service;
• A good working knowledge of database interaction using an appropriate SQL syntax is essential;
• A good level of experience with IP Networks, networking concepts or router technology is essential;
• Experience in software development & languages such as PHP, C#, PERL or equivalent is highly desirable;
• Having the confidence to manage and administer customer tickets within contractual SLA’s or to an agreed expectation.

Benefits:

• Competitive salary;
• Career progression;
• Company pension scheme with 5% employer contribution;
• 25 days annual leave;
• Regular social events;
• Brand new offices in the Surrey Research Park, close to local amenities;
• Employee benefits scheme;
• Free parking;
• Unlimited free Costa Coffee;
• On-site cafe.