For the people who want to change the world.

We are looking for an enthusiastic and ambitious junior marketing executive to join our dynamic growing team and help drive demand through marketing for Eseye.

The successful candidate will work closely with the entire marketing team to increase our demand generation, brand reputation and social profile.  The right candidate must be willing to roll up their sleeves and get stuck in but also have fantastic attention to detail.

This is an ideal role for a junior marketeer or marketing graduate wanting to get broad experience across the full marketing mix and be part of an exciting high growth B2B technology business.

Role Requirements:

• Marketing Campaign Support – create and execute new marketing campaigns across a wide variety of channels including assisting with:
• Campaign email copywriting
• The creation of emails in Pardot (marketing automation tool)
• Setting up and management of webinars
• Marketing Communication Support:
• Copywriting support across a variety of assets including internal Connect newsletter, external Limitless customer newsletter, proofing campaign emails/checking links, copywriting of social posts etc.
• Event Management Support:
• Researching relevant industry events and maintaining the annual event calendar
• Liaising with event organisers regarding exhibitor packages, availability and booking process
• Coordinating the sending of collateral to and from events
• Attending events and assisting on the stand (optional – subject to COVID restrictions)
• Digital & Social Media Support – day to day management of the website and social media channels including:
• Website content management: uploading blogs, uploading podcast pages, news/PR etc.
• Managing the weekly social media planner
• Drafting social media posts and scheduling using social media tools to support campaigns, working together with the Content specialist
• Support Digital Marketing Manager with website lead optimisation tasks, SEO research, reporting
• Become a proficient user of Pardot & Salesforce CRM
• Responsibility for branded / promo items including research, stock levels and ordering
• Supporting the team with ongoing reporting, research projects and other tasks as required

Skill / Person Requirements:

• Bachelor’s degree in Business, Marketing, Advertising, or related field
• Any hands-on marketing experience is a bonus
• Strong, confident communication skills, including fluent and articulate English speaking and writing
• Excellent time management skills
• Naturally inclined problem-solver with a can-do attitude
• Strong technical skills
• Meticulous attention to detail
• Self-starter and well-organised
• Needs to be reliable, hard-working and willing to roll their sleeves up

We are looking for an experienced Head of Solutions, to join our growing team.

You will own and be responsible for developing and implementing the Eseye solution strategies (high-level solution roadmaps, commercial packaging and go-to-market plans) working alongside colleagues in Product Management, Development and Product Marketing to enable the business to achieve its ambitious growth plans. You will help to champion the overall solution vision and strategy across the business and with our customers and partners. In addition, you will be heavily involved in solution commercialisation, working with key members of the Executive management team.

This is a permanent role reporting to the CTO based in Guildford, UK.

Primary Responsibilities

• You will be the centre-point for defining and refining Eseye’s solution and product strategy based on market needs, key product differentiators as well as ensuring our strategy is aligned with our core business goals
• Relationship management with strategic accounts, working alongside Customer Success and Sales teams, for input to the solution roadmap and strategy
• Leading customer solution/product-oriented events, such as mini user groups, roadmap focus groups and workshops
• Document the strategic solution roadmap and outline how this aligns with the product delivery roadmap
• Engage with colleagues in Product/Development, Customer Success, Global Services, Sales and Marketing and Alliances to elicit and communicate solution requirements
• Collate and document key Business and User Requirements for new solutions (e.g. Infinity Platform)
• Work with the Executive and Senior Management Teams on the commercialisation of solutions
• Align Roadmap and Go-to-Market strategy with market & customer requirements, internal engineering development plan/roadmap and the marketing plan
• Work with key stakeholders (namely marketing and product teams) to conduct release planning and agree timing of releases
• Engage with Engineering and Development teams to track progress and support delivery as required
• Support Product Managers in prioritising development roadmaps based on external insight

Skills and Experience

• Solution or product strategy experience in a SaaS/technology business
• Experience turning customer insights into solution requirements; including running customer user groups, workshops and insight projects
• Experience creating strategic solution roadmaps and communicating them internally and to customers/partners
• Own the Business Requirements definition process and documentation
• Experience working with SCRUM and Agile development methodologies
• Ability to coordinate with product development teams to ensure User Requirements and System / Functional Requirements are accurately derived

We are looking for an experienced Software Engineering Manager to lead the development team within our growing and dynamic technology team. The role will report directly to the CTO and will work closely with QA, operations and product management teams.

Role requirements:

• Make software technology decisions around tools, libraries, data formats etc
• Make software architecture decisions around cloud versus on-premises, containerised vs serverless.
• Translate business requirements into implementation designs and software specifications
• Provide high-level estimates for project stakeholders
• Work alongside product management to prioritize and assign tasks within Engineering resources
• Ensure timely delivery of projects/tasks
• Identify risk areas and provide solutions to mitigate them
• Capacity planning (Resource and Technical) to ensure delivery of projects on the agreed schedule
• Provide technical guidance to improve efficiency
• Build a strong engineering culture of innovation and collaboration

Skills required

• Experience of working as a Software Manager within a fast-paced and agile environment.
• Experience in managing remote teams operating in an Agile Scrum methodology.
• Experience in managing development as part of a cloud CI / CD pipeline
• Experience in implementing and managing development using tools such as Jira, GitLab.
• Experience in managing and architecting serverless applications using AWS services and solutions.
• Ability to deconstruct software requirements to develop software implementation plans.
• Ability to review & interpret code (PHP, Python, SQL) to help identify issues or potential improvements.
• Strong background in web software development (front end/backend).
• Degree qualification in Computer Science or a relevant engineering discipline
• Proven experience in building/leading engineering teams.
• Useful to have some telecoms network experience.

We are looking to recruit a QA Engineer to join our fast-growing, industry-leading technical team which is based in our Guildford head office (currently remote working due to Covid19).

This is an exceptional opportunity to become part of a fast-paced and rapidly evolving, global IoT organisation with huge growth and many exciting projects and ventures in the pipeline. Our tight-knit community allows you to build new skills, strengthen your expertise and develop cross-industry skills as our growing business presents new opportunities for you to own and run with.

Role requirements:

• Work as an Agile Scrum Team Member within geographically distributed teams.
• Contribute to multiple interrelated projects at the same time.
• Produce ST, SIT, UAT test coverage for user stories.
• Test Complex WebUIs, APIs and Databases hosted on AWS Cloud and On-premise infrastructure.
• Coordinate and collaborate with BA, Dev, Dev-Ops, Test teams effectively to deliver the story points on time.

Experience Requirement

• At least 5 years’ experience in testing modern WebUI and API applications hosted on AWS Cloud.
• Experience of working with Agile Scrum teams.
• Ability to write excellent test coverage for ST, SIT and UAT user stories.
• Previous IOT/Cloud migration project experience.
• Experience of working with Jira and/or other modern story management tools.
• Expert in MS Office 365 productivity tools.
• ISTQB Certified Foundation Level Tester – Must
• Previous API (REST/Soap) automation testing experience with SoapUI/ ReadyAPI/ Postman/REST Assured – Desirable.
• Previous WebUI automation experience with Selenium/ Cypress /any other commercial automation tools – Desirable.
• Programming knowledge in Java/Python/Groovy/Java script – Desirable
• Self-motivated, proactive individual who can work with minimal supervision.
• Excellent oral and written communication skills.
• A team player with excellent interpersonal skills.
• Can work with conflicting priorities and tight deadlines.

Eseye has an opportunity for an Application Support Engineer within its existing Operations Team based in Guildford. Working closely with the development and support teams, responsibilities will include the day to day support, management and maintenance of the existing suite of bespoke applications and services.

You will initially spend most of your day working within our on-premises Production environment and, as applications gradually transition to the cloud, this will become a stronger area of focus. This is not an infrastructure focussed role, although experience in that area would be advantageous.

A typical day will involve assisting the Support team with 3rd line escalations, making use of your debugging skills to identitfy and resolve often complex issues. You will work with our development teams to ensure applications work as designed and, where they inevitably sometimes do not, you will support them with the information or code changes they need to put things right. As new code is scheduled for release, you will perform controlled deployments and work with our QA team to ensure things go smoothly. Where third party issues are identified, you will work with suppliers and partner organisations to pinpoint and remediate these.

Once up to speed, you will have the opportunity to join the Operations on-call rota (with compensation) in order to support the business through major incidents that may occur out of hours.

This role is normally office based however, in line with current government guidance, employees are encouraged to work from home where possible. A transition back to office working is expected next year.

Eseye’s services are deployed across our multiple international Datacentres and increasingly expanding into the cloud. Your goal is to ensure 24/7 service availability and to optimise performance by continually proposing and implementing service improvements.

Required Skills:

• Pragmatic problem solver with excellent troubleshooting skills
• Ability to debug applications at code and network levels
• Strong Linux OS experience
• Working knowledge of networking technologies;
• Packet capture analysis with Wireshark or similar
• Ability to understand and write code in PHP and Python or similar scripting languages
• Familiarity with MySQL

Advantageous:

• Knowledge of mobile network technologies and concepts
• Clear written and verbal skills
• Git and Subversion knowledge
• Experience with deploying software
• Experience with Nagios or Nagios based monitoring systems
• Experience with VMware ESXi hypervisors

We are looking for a Product Manager with a good understanding of SCRUM framework and hands-on experience from cradle to grave product management life-cycle, and a good understanding of AWS architecture. The ideal candidate would be able to manage a SCRUM team and interpreting business requirements into technical requirements and implementing them with the development team accordingly.

Role requirements:

• Working in Agile projects using SCRUM framework
• Experience using JIRA for product development
• AWS and VPC architecture experience
• Good understanding of Continuous Integration pipelines and GitFlow
• Test and business-driven development
• Ability to work with international teams
• Ability to work in Eseye HQ in Guildford on a regular basis (2-3 days per week)

Skills Requirements:

• Experience with data-rich web development, for both frontend and backend
• Daily team/stakeholder management
• Business analysis experience is desirable and a bonus
• Progress reporting
• Ability to manage SCRUM teams and manage backlog grooming
• Owning User Stories for product development
• Responsible for achieving successful product release (based upon QA and Operational signoff)
• Ability to produce product internal operational documentation
• Understanding of waterfall project management and hands-on project delivery/management experience

We are looking for a senior backend developer with Python 3.6+ experience and good understanding of AWS architecture. Ideal candidate would be able to work alone as part of a SCRUM team and interpreting technical requirements and implementing them accordingly.

Experience

• Working in Agile projects using SCRUM framework
• Experience using JIRA for product development
• AWS and VPC architecture experience
• Good understanding of Continuous Integration pipelines and GitFlow
• Test and business driven development

Skills

• Great design sensibility: previously had responsibility for service design and implementation on a cloud platform specifically using AWS architecture
• Strong ability to code in Python 3.6+
• Good working knowledge of Python packaging: virtualenv, pipenv etc.
• Exposure to Python automation libraries: fabric, invoke or similar
• Exposure to Python libraries for working with cloud platform SDKs; ideally boto3 for use with AWS
• Good working experience with a number of AWS services like Lambda, API Gateway, DynamoDB, Step Functions etc.
• Command for serverless on the AWS platform or able to demonstrate how they might apply experience working on other cloud providers compared to AWS services
• Ideally have working experience of stream processing. We employ AWS Kinesis or a number of services. Having knowledge of this service is a nice to have
• Ability to express opinion on sound RESTful API design; with working experience of Python or JVM-based libraries for crafting performant and usable APIs
• Experience working with distributed systems and sound understanding of issues that can be encountered
• Strong appreciation and knowledge of implementing monitoring and profiling of distributed services
• Good understanding of AWS CloudWatch Logs and AWS X-ray is desirable
• Good working knowledge of Java8 with style towards functional expression (lambda, steam, etc.)
• Ability to produce internal operational documentation

With substantial projected growth for 2021 onwards, we require a few experienced customer support engineers capable of performing detailed analysis and providing a customer-centric interface, whilst owning reported incidents and advocating on the customers’ behalf whilst escalating.

A key part of this role is facilitating swift resolutions using well-defined processes and identifying complex problems for escalation in order to minimize and circumvent customer business outages. The role is based in our Noida office, reporting to the India Team Lead and Global Service Desk Manager based in the UK.

Key responsibilities:

• Take ownership of incidents reported from Customers at our service desk interfaces & deliver on agreed SLA’s.
• Providing a level of triage based on defined procedures and technical escalation for incidents reported from Eseye Customers through our service desk interfaces.
• Working with the service deployment and customer success teams to ensure a positive customer experience through to resolution of customer incidents.
• Responsible for escalation of incidents & managing through to colleagues in technical teams.
• Ensuring work is carried out in compliance with Information Security Management System (ISO27001).
• Responsible for maintaining an appropriate knowledge base, that documents customer requirements to drive customer experience and relations across the global team.
• Responsible for the monitoring of automated alerts and the escalation of these to appropriate systems and operations teams (including out of hours on-call teams)

Required Skills:

Essential

• Appropriate qualifications in the technical field that provides a foundation for extrapolating complex terminology into customer-friendly responses.
• Strong experience working in Technical Customer Services
• An understanding of SLA management processes and ticket systems
• Working knowledge of fundamental networking concepts.
• Experience with network packet analysis tools such as Wireshark or equivalent.
• Excellent written & verbal communication skills, with the ability to articulate complex matters.
• Strong user experience with key applications within the Microsoft Office suite especially excel.
• The ability to identify problems, escalate complex situations and most importantly, a desire to deliver a high level of customer service.

Preferred/Desirable

• Knowledge of GSM/LTE cellular networks or working within a Mobile Network Operator Technical Services environment.
• Experience in customer-facing positions such as desk-side support.

We are looking for experienced Python AWS Developers, to join our Noida Office.

Role requirements:

• Working in Agile projects using SCRUM framework
• Experience using JIRA for product development
• AWS and VPC architecture experience
• Good understanding of Continuous Integration pipelines and GitFlow
• Test and business driven development
• Ability to work with international teams

Skills Requirements:

• Great design sensibility: previously had responsibility for service design and implementation on a cloud platform specifically using AWS architecture
• Strong ability to code in Python 3.6+
• Good working knowledge of Python packaging: virtualenv, pipenv etc.
• Exposure to Python automation libraries: fabric, invoke or similar
• Exposure to Python libraries for working with cloud platform SDKs; ideally boto3 for use with AWS
• Good working experience with a number of AWS services like Lambda, API Gateway, DynamoDB, Step Functions etc.
• Command for serverless on the AWS platform or able to demonstrate how they might apply experience working on other cloud providers compared to AWS services
• Ideally have working experience of stream processing. We employ AWS Kinesis or a number of services. Having knowledge of this service is a nice to have
• Ability to express opinion on sound RESTful API design; with working experience of Python or JVM-based libraries for crafting performant and usable APIs
•  Experience working with distributed systems and sound understanding of issues that can be encountered
• Strong appreciation and knowledge of implementing monitoring and profiling of distributed services
• Good understanding of AWS CloudWatch Logs abd AWS X-ray is desirable
• Good working knowledge of Java8 with style towards functional expression (lambda, steam, etc.)
• Ability to produce internal operational documentation

We are looking for experienced QA Professionals, to join our Noida Office.

Key Responsibilities:

• Be an Agile Scrum Team Member.
• Work geographically distributed teams.
• Work on multiple interrelated projects at the same time.
• Produce ST, SIT, UAT test coverage for user stories.
• Test Complex WebUIs, APIs and Databases hosted on AWS Cloud OR On-premise infrastructure.
• Collaborate with BA, Dev, Dev-Ops, Test teams effectively to deliver the story points on time.

Required Skills and Experience:

• At least 3 years’ experience in testing modern WebUI and API applications
• Previous AWS Cloud experience – Desirable.
• Experience of working with Agile Scrum teams.
• Ability to write excellent test coverage for ST, SIT and UAT user stories.
• Previous IOT/Cloud migration project experience -Desirable
• Experience of working with Jira and/or other modern story management tools.
• Good experience in MS Office 365 productivity tools.
• ISTQB Certified Foundation Level Tester – Desirable
• Previous API (REST/Soap) automation testing experience with SoapUI/ ReadyAPI/ Postman/REST Assured.
• Previous WebUI automation experience with Selenium/ Cypress /any other commercial automation tools.
• Programming knowledge in Java/Python/Groovy/Java script – Desirable

Personality:

• Self-motivated, proactive individual who can work with minimal supervision.
• Excellent oral and written communication skills.
• A team player with excellent interpersonal skills.
• A quick learner with and out of box thinking.
• Can work with conflicting priorities and tight deadlines

We are looking for experienced QA Professionals, to join our Noida Office.

Key Responsibilities:

• Be an Agile Scrum Team Member.
• Work geographically distributed teams.
• Work on multiple interrelated projects at the same time.
• Produce ST, SIT, UAT test coverage for user stories.
• Test Complex WebUIs, APIs and Databases hosted on AWS Cloud OR On-premise infrastructure.
• Collaborate with BA, Dev, Dev-Ops, Test teams effectively to deliver the story points on time.

Required Skills and Experience:

• At least 6+ years experience in testing modern WebUI and API applications
• Previous AWS Cloud experience – Desirable.
• Experience working with Agile Scrum teams.
• Ability to write excellent test coverage for ST, SIT and UAT user stories.
• Previous IoT/Cloud migration project experience -Desirable
• Experience working with Jira and/or other modern story management tools.
• Good experience in MS Office 365 productivity tools.
• ISTQB Certified Foundation Level Tester – Desirable
• Previous API (REST/Soap) automation testing experience with SoapUI/ ReadyAPI/ Postman/REST Assured.
• Previous WebUI automation experience with Selenium/ Cypress /any other commercial automation tools.
• Programming knowledge in Java/Python/Groovy/Javascript – Desirable

Personality:

• Self-motivated, proactive individual who can work with minimal supervision.
• Excellent oral and written communication skills.
• A team player with excellent interpersonal skills.
• A quick learner with out of box thinking.
• Can work with conflicting priorities and tight deadlines

We are looking for experienced QA Professionals, to join our Noida Office.

Key Responsibilities:

• Be an Agile Scrum Team Member.
• Work geographically distributed teams.
• Work on multiple interrelated projects at the same time.
• Produce ST, SIT, UAT test coverage for user stories.
• Test Complex WebUIs, APIs and Databases hosted on AWS Cloud OR On-premise infrastructure.
• Collaborate with BA, Dev, Dev-Ops, Test teams effectively to deliver the story points on time.

Required Skills and Experience:

• At least 3 to 6 years’ experience in testing modern WebUI and API applications
• Previous AWS Cloud experience – Desirable.
• Experience working with Agile Scrum teams.
• Ability to write excellent test coverage for ST, SIT and UAT user stories.
• Previous IoT/Cloud migration project experience -Desirable
• Experience working with Jira and/or other modern story management tools.
• Good experience in MS Office 365 productivity tools.
• ISTQB Certified Foundation Level Tester – Desirable
• Previous API (REST/Soap) automation testing experience with SoapUI/ ReadyAPI/ Postman/REST Assured.
• Previous WebUI automation experience with Selenium/ Cypress /any other commercial automation tools.
• Programming knowledge in Java/Python/Groovy/Javascript – Desirable

Personality:

• Self-motivated, proactive individual who can work with minimal supervision.
• Excellent oral and written communication skills.
• A team player with excellent interpersonal skills.
• A quick learner with out of box thinking.
• Can work with conflicting priorities and tight deadlines

Providing an excellent customer experience delivered by our tech-savvy but customer and process-orientated Service Desk Team is key to our success. With substantial projected growth for 2021 onwards, we require an experienced Global Service Desk Manager to deliver, drive and grow our service desk teams across UK, India and Brazil. The role is based in our Guildford Head Office, reporting to the Chief Operating Officer and working closely with our IoT Network Operations manager.

If you are experienced working with and managing technical support teams, self-motivated, process orientated with a strong customer service ethos, then we really want to know.

Global Service Desk Activities:

• Providing an administrative interface for customer service request management
• Logging, tracking and managing all Customer incidents, service and access requests via telephone, email, web-based interfaces.
• Logging tracking and managing internal event requests.
• Providing first-line investigation and diagnosis.
• Resolving incidents and service requests.
• Escalating and managing incidents and service requests that the service desk cannot resolve and ensuring any SLA or OLA timescales are met.
• Informing customers on progress within agreed SLA or OLA timescales.
• Closing all resolved incidents or other requests.

Key responsibilities:

• To manage and develop the Global Service Desk team to ensure the availability of a functional service desk 24 x 7 x 365, in line with our ISO27001 policies and procedures.
• Provide line management to Service Desk team members, holidays, sickness, reviews and personal development or improvements.
• Manage and administer the Service Desk team bonus scheme, based on meeting the appropriate team and personal KPI targets.
• To implement and ensure that a regular system of measurement of the team members is regularly undertaken, to ensure customer satisfaction and that key KPI metrics are achieved.
• Provide both regular and ad-hoc reports to executive management, to demonstrate KPI achievement or plans thereof to improve if required.
• Management of localised rotas to cover out of business hours cover, local public holidays, 24×7 on call. These rotas can include individuals outside the Service Desk team
• Own the recruitment budget planning of the global team, as the demand of service or loss of staff dictates
• Ensure global team members are working effectively to achieve the key KPI metrics of the Service desk function
• Ensure suitable training and guidance is provided to all staff to ensure consistency in the way we respond to customers regarding incidents and requests.
• To work with IoT Network Operations manager to sure and oversee efficient escalation processes between Service Desk and Support teams.
• Oversee and encourage the continual service improvement of technical support tools and support processes.
• Act as a Global technical point of escalation from internal teams and customer management interfaces.
• Contribute to the design and development of Eseye tools and processes and improvements.
• Own Manage and administer 3^rd party vendors and processes providing services to the Service Desk unit. (eg Zendesk)
• Manage and administer the Ticket management system and Service desk phone system and other resources used to deliver the Service Desk.
• To ensure compliance with ISO27001 policies and procedures and promote a continuous service improvement attitude to all activities.
• To ensure a Customer-Centric mentality within the team, encourage ownership and improvement as a positive personality trait.

Required Skills:

• Degree level Business Management, Computer Science or equivalent.
• Excellent customer service experience in critical business situations is essential.
• 8 years + experience working in technical service desk delivery projects or technical customer services.
• Experience using and administrating Zendesk or equivalent Service Desk Management software highly desirable.
• Experience with writing and negotiating customer Service Level agreements highly desirable.
• Well versed in established IT type processes/methodologies.
• Working knowledge of GSM/LTE cellular networks is highly desirable.
• Experience working within a Mobile Network Operators Service Desk environment would be highly desirable.
• Self-motivated with a strong desire to learn new technologies.
• Excellent communication skills, written and verbal, with an ability to articulate complex matters at the right level is essential.
• Strong user experience with key applications within the Microsoft Office suite especially excel is essential.
• The ability to resolve problems, understand complex situations and most importantly, a desire to deliver a high level of customer service.
• An appreciation of IP Networks, networking concepts and technology is desirable.
• The ability to manage customers as well as internal teams, to meet contractual Service Level Agreements or agreed expectations.