For the people who want to change the world.

We are looking for a DevOps Engineer who will be a member of the Eseye Operations team, delivering operations automation to ensure the availability and integrity of the Eseye network and service. This full time, permanent role is based in our Guildford head office (currently remote working due to Covid19). This is an exceptional opportunity to become part of a fast paced and rapidly evolving, global IoT organisation with huge growth and many exciting projects and ventures in the pipeline. Our tight-knit community allows you to build new skills, strengthen your expertise and develop cross-industry skills as our growing business presents new opportunities for you to own and run with.

Role Requirements:

• Working closely with the Development team to design and build Gitlab CI/CD workflows for code testing and deployment including the provision and maintenance of environments
• Work closely with DBA and QA to review and regularly update environments data sets
• Assisting Developers with writing Terraform for deployments
• Maintaining CI runners for the languages the Developers use
• Designing, building and maintaining ansible workflows to assist in day to day operations tasks
• Working with the Operations team to define and configure playbooks to rollout new infrastructure components (cloud and on-prem)
• Readiness and maintenance of productions environments, including but not limited to capture log data into central repository, implement effective monitoring and subsequent alarming.

Inter-Team Responsibilities.

• Working closely with Product Management and Development to enable seamless deployment of new products and services

Skill / Person Requirements:

Essential

• Experience in deploying and maintaining applications in both on-prem and cloud hosting environments
• Considerable AWS experience, both for traditional VM hosting and serverless deployments / cloud native applications
• Good working knowledge of AWS products / services such as Lambda, Kenesis, VPN Gateways, SQS, S3, Cognito, Cloudwatch, Api gateway
• Experience designing CI / CD workflows, preferably in Gitlab CI
• A few years working with at least one programming language, Python preferred
• Familiarity with the application deployment lifecycle (Integration, QA, Staging, Production)
• Considerable Linux experience
• Experience writing and supporting Terraform modules
• Ansible experience, both creating roles and designing workflows around playbooks

Desirable

• Production Kubernetes experience
• Using Terraform for things other than creating AWS resources
• Experience with VMWare ESXi
• Working with Terraform for infrastructure as code in production

We are looking for a MySQL DBA & Data Engineer who will be a member of the Eseye Operations team, ensuring the performance, availability, and security of clusters of MySQL instances is maintained. You will also be responsible for orchestrating upgrades, backups, provisioning of database instances (on prem and cloud) and be the custodian of housekeeping and retention policies. You will also work in tandem with the other teams, preparing documentations and specifications as required. This full time, permanent role is based in our Guildford head office (currently remote working due to Covid19). This is an exceptional opportunity to become part of a fast paced and rapidly evolving, global IoT organisation with huge growth and many exciting projects and ventures in the pipeline. Our tight-knit community allows you to build new skills, strengthen your expertise and develop cross-industry skills as our growing business presents new opportunities for you to own and run with.

Role requirements:

• Provision MySQL instances, both in clustered and non-clustered configurations
• Ensure performance, security, and availability of databases and load balancers
• Prepare documentations and specifications
• Handle common database procedures, such as upgrade, backup, recovery, migration, etc.
• Profile server resource usage, optimize, capacity plan and tweak as necessary
• Collaborate with other team members and stakeholders
• Design and implement data flows and controls (Read/Write etc) from regional datacentres and cloud based instances, i.e. real-time replication with AWS (RDS)
• Manage the estate (on prem and cloud) which is approx. 30+ databases, 15+ clusters, average of 1TB data throughput per database
• Own database architecture including bridges from distributed datacentres and AWS stack utilis-ing technologies including DMS, Aroura, Dynamo DB
• Maintain / Optimise and catalogue store procedures

Skill / Person Requirements:

Essential

• Strong proficiency in MySQL database management
• Decent experience with recent versions of MySQL
• Understanding of MySQL’s underlying storage engines
• Experience with replication configuration in MySQL
• Knowledge of de-facto standards and best practices in MySQL
• Proficient in writing and optimizing SQL statements, indexing and schema design
• Knowledge of MySQL features, such as its event scheduler
• Ability to plan resource requirements from high level specifications
• Familiarity with other SQL databases such as PostgreSQL
• Knowledge of limitations in MySQL and their workarounds in contrast to other popular relational databases
• Strong knowledge of AWS database technologies and migration / replication with On-Prem

Desirable

• Data modelling

With substantial projected growth for 2021 onwards, we require an experienced SQL Business Analyst capable of performing detailed analysis to ensure that the many Eseye databases are reconciled, consist and perform to the specifications set. The role takes ownership of the reconciliation and integrity management of the company’s internal databases, including developing the relevant routines but also being able to identify and manage the consequences of queries.

The role will also include working with the other team members on designing and running routines and customer-specific activities.
If you are motivated by problem-solving, working with proprietary IT applications, a strong interest in IoT and IT systems with a drive for learning new technology, then we really want to know.

Key Responsibilities

• Experience working in service focused teams, ideally in an IT environment.
• Good experience in MYSQL (or equivalent) technologies and be capable of navigating and manipulating data within relational databases.
• Excellent written and verbal communication skills, with an ability to articulate complex matters at the right level.
• Strong user experience with key applications within the Microsoft Office suite especially excel.
• The ability to resolve problems, understand complex situations and most importantly, a desire to deliver a high level of customer service.
• Strong attention to detail

Required Skills:

• Essential Degree level Computer Science, Engineering or equivalent
• Well versed in SQL to a high standard
  • writing complex SQL Queries,
  • Data Cleaning
  • Data Enrichment
  • Data Structure
  • Indexing
  • Query Optimisation
  • Data Quality
• Ability in other BI tools eg Quick Sight / Power BI
• Create dashboards and reporting
• Advanced Excel skills

Eseye has an opportunity for an Application Support Engineer within its existing Operations Team based in Guildford. Working closely with the development and support teams, responsibilities will include the day to day support, management and maintenance of the existing suite of bespoke applications and services.

You will initially spend most of your day working within our on-premises Production environment and, as applications gradually transition to the cloud, this will become a stronger area of focus. This is not an infrastructure focussed role, although experience in that area would be advantageous.

A typical day will involve assisting the Support team with 3rd line escalations, making use of your debugging skills to identitfy and resolve often complex issues. You will work with our development teams to ensure applications work as designed and, where they inevitably sometimes do not, you will support them with the information or code changes they need to put things right. As new code is scheduled for release, you will perform controlled deployments and work with our QA team to ensure things go smoothly. Where third party issues are identified, you will work with suppliers and partner organisations to pinpoint and remediate these.

Once up to speed, you will have the opportunity to join the Operations on-call rota (with compensation) in order to support the business through major incidents that may occur out of hours.

This role is normally office based however, in line with current government guidance, employees are encouraged to work from home where possible. A transition back to office working is expected next year.

Eseye’s services are deployed across our multiple international Datacentres and increasingly expanding into the cloud. Your goal is to ensure 24/7 service availability and to optimise performance by continually proposing and implementing service improvements.

Required Skills:

• Pragmatic problem solver with excellent troubleshooting skills
• Ability to debug applications at code and network levels
• Strong Linux OS experience
• Working knowledge of networking technologies;
• Packet capture analysis with Wireshark or similar
• Ability to understand and write code in PHP and Python or similar scripting languages
• Familiarity with MySQL

Advantageous:

• Knowledge of mobile network technologies and concepts
• Clear written and verbal skills
• Git and Subversion knowledge
• Experience with deploying software
• Experience with Nagios or Nagios based monitoring systems
• Experience with VMware ESXi hypervisors

Eseye have an exciting opening for an HR Co-ordinator to join our busy and dynamic HR team. The role holder will be responsible for the provision of a proactive support/coordination service for all HR related activities as well as owning processes at varying stages of the employment life cycle including recruitment, new starter administration/onboarding and changes to employee terms and conditions, whilst continuously looking to enhance and improve processes.

This is an exceptional opportunity for someone who is looking to develop their career in HR and would like to work towards their CIPD qualification whilst becoming part of a fast paced and rapidly evolving, global IoT organisation with huge growth in the pipeline. The permanent role is based in our Guildford head office but currently remote working due to Covid19.

Role Requirements 

• HR Administration including:
  • Offer Letters and Employment Agreements;
  • Probation Letters
  • Salary Letters
  • Performance Review administration
  • Payroll Administration
• IR35 Status Determination Statements for Contractors
• HR Database Management:
  • Set up of New Employees and uploading all employment documents
  • Holiday and Leave management
  • Monitoring Sickness absence
  • Updating Employee Information
  • Uploading ongoing employee documents
  • HR Reporting
• New Joiner Onboarding administration
• Reference Checking and 5 Year Background Checking
• Supporting the HR Director with ad hoc projects
• Supporting the Talent Acquisition Manager including arranging interviews and screening CV’s
• Monitoring the Employee Survey and regularly reporting on employee feedback
• Conducting Exit Interviews
• First point of contact for general HR queries, forwarding to HR Director where appropriate
• Maintaining strict confidentiality on all HR and employee-related issues at all times.

Skills Requirements:

• Degree level education
• 2-3 years’ HR administration experience
• High level of attention to detail and accuracy
• Excellent verbal and written communication skills
• Strong numeracy skills
• Strong MS Office skills including Word, Excel and Powerpoint
• Previous experience with HR systems
• Well organised and able to prioritise
• Familiarity with MS Sharepoint and MS Teams preferred
• Working towards or desire to work towards CIPD qualification.

We are looking to recruit a Business Development Representative (BDR) to join our fast-growing, industry-leading EMEA sales team. This is an exceptional opportunity to become part of a fast-paced and rapidly evolving, global IoT organisation with huge growth and many exciting projects and ventures in the pipeline. Our tight-knit community allows you to build new skills, strengthen your expertise and develop cross-industry skills as our growing business presents new opportunities for you to own and run with. Everyone at Eseye is encouraged to innovate, contribute ideas and discover solutions as an important part of our constantly expanding world-class team.

Working within the Eseye sales process, you will be the internal link between the Marketing and Sales elements of the process. Your role will be to seek new business opportunities through thorough lead qualification (inbound) from the marketing team and by contacting and developing relationships with potential customers (outbound) via targeted prospecting and account-based selling. Once qualified you will work to hand over these leads to the Enterprise sales team to take them through to close.
The role is full-time, currently home-based, reporting directly to the SVP Marketing based in the UK.

Role Requirements:

• Qualify leads from marketing to meet the definition of a Sales Qualified Lead (opportunity identified) to meet monthly SQL targets
• Target and contact potential clients through outbound cold calls, emails, digital (sales prospecting)
• Perform desk research to build target prospect lists based on target criteria provided working with External sales team
• Accurately present our company to potential clients; identify client needs and suggest appropriate products/services
• Proactively seek new business opportunities in the market
• Report results to the SVP Marketing (weekly/monthly/quarterly)
• Stay up-to-date with new products/services and new sales offerings
• Manage incoming sales enquiries via our phone line/website.

Skill / Person Requirements:

• 2+ years’ experience as a Business Development Representative, Sales Development Representative, Internal Sales Account Executive or similar role (ideal)
• Hands-on experience with multiple sales techniques (including cold calls)
• Track record of achieving lead qualification or sales targets
• Understanding of sales performance metrics
• Experience with CRM software (e.g. Salesforce)
• Familiarity with MS Excel (analysing spreadsheets and charts)
• Excellent communication and negotiation skills
• Degree Level education
• Needs to be resilient, reliable and determined
• Mature, hard-working with a keen attention to detail and willingness to roll their sleeves up
• European language skills is a MUST

We are looking for an experienced Software Engineering Manager to lead the development team within our growing and dynamic technology team. The role will report directly to the CTO and will work closely with QA, operations and product management teams.

Role requirements:

• Make software technology decisions around tools, libraries, data formats etc
• Make software architecture decisions around cloud versus on-premises, containerised vs serverless.
• Translate business requirements into implementation designs and software specifications
• Provide high-level estimates for project stakeholders
• Work alongside product management to prioritize and assign tasks within Engineering resources
• Ensure timely delivery of projects/tasks
• Identify risk areas and provide solutions to mitigate them
• Capacity planning (Resource and Technical) to ensure delivery of projects on the agreed schedule
• Provide technical guidance to improve efficiency
• Build a strong engineering culture of innovation and collaboration

Skills required

• Experience of working as a Software Manager within a fast-paced and agile environment.
• Experience in managing remote teams operating in an Agile Scrum methodology.
• Experience in managing development as part of a cloud CI / CD pipeline
• Experience in implementing and managing development using tools such as Jira, GitLab.
• Experience in managing and architecting serverless applications using AWS services and solutions.
• Ability to deconstruct software requirements to develop software implementation plans.
• Ability to review & interpret code (PHP, Python, SQL) to help identify issues or potential improvements.
• Strong background in web software development (front end/backend).
• Degree qualification in Computer Science or a relevant engineering discipline
• Proven experience in building/leading engineering teams.
• Useful to have some telecoms network experience.

We are looking for an experienced automation and test manager to lead the QA and Test teams within Eseye. The role will Report directly to the CTO, peers and will work closely with development, operations and product management teams.

This full time, permanent role is based in our Guildford head office (currently remote working due to Covid19). This is an exceptional opportunity to become part of a fast-paced and rapidly evolving, global IoT organisation with huge growth and many exciting projects and ventures in the pipeline. Our tight-knit community allows you to build new skills, strengthen your expertise and develop cross-industry skills as our growing business presents new opportunities for you to own and run with.

Role requirements:

• Help define Eseye best practices around frameworks and test tools as part of our CI / CD process.
• Define, own and be responsible for the testing platforms, frameworks and their consistent use throughout the organisation. This includes integration, user acceptance and ongoing post production testing.
• Enable automated regression testing for all our software products.
• Manage a team of QA and test engineers based out of our Delhi office which will include the day to day scheduling of projects within the team.
• Responsible for overall team training and hiring to ensure the ability to deliver on the remit.
• Manage and present the QA function to business / product stakeholders.

Skills Requirements:

• Experience of working as a QA Manager within a fast paced and agile environment
• Experience in managing remote teams operating in an Agile Scrum methodology.
• Experience in implementing regression testing across on-premises virtualised / container-ised and AWS cloud infrastructure, including a wealth of external data sources.
• Familiarity with best in class automation methodologies covering UI and application testing including performance testing.
• Ability to deconstruct software requirements to develop software test plans
• Ability to review & interpret code (PHP, python) to help identify issues or potential improvements
• Ability to construct and review SQL queries to help identify issues or potential improvements

The Technical Consultant is based in our head office in Guildford and reports directly to the Chief Customer Officer. Predominantly an engineering role in which technical skills and knowledge are constantly stretched, the Technical Consultant takes over from where the Sales team finish, and will have deep and diverse technical ability, providing technical support, performing trouble-shooting functions and resolving customer issues. Technical Consultants must be highly knowledgeable about the Company’s products and services so that they can assist users, colleagues, customers and clients with any issues they may have.

Role Responsibilities

• Testing products and applications;
• Resolving customer or client issues;
• “Paid for Consultant” on customer IoT projects, and trusted advisor;
• Planning and coordinating projects to ensure that effective solutions are delivered within agreed timescales and costs;
• Assisting with the planning, design, research and acquisition of new or upgraded hardware and software systems;
• Maintaining current knowledge of hardware, software and network technology and recommending modifications as necessary;
• Working with the hardware team to define IoT devices;
• Working with the network team to architect IP routing;
• Assisting with the selection of the most appropriate hardware/software/technical solution to meet client’s requirements.
• Managing full lifecycle of client projects and being the primary client contact for technical subjects;
• On-site and remote installation, configuration and support of enterprise software;
• Recommending appropriate bespoke solutions where required;
• Finding the root cause of complex technical problems and issues;
• Pre-sales support to the sales teams including managing RFP/RFI responses;
• Final escalation point for the service desk team;
• Training clients on installation and on-going support of advanced software products;
• Ensuring the client’s project is a technical and commercial success;
• Running technical workshops and architecting bespoke solutions;
• Being a knowledgeable expert on our products and associated technologies;

Required Skills & Experience

• At least 3 years’ experience in engineering role
• Education to degree level (technical qualification);
• Commercial awareness and comfortable with dynamics of a small, fast-growing business;
• Excellent communication skills in all disciplines i.e written, oral, email & presentation;
• A high level of accuracy and attention to detail;
• Ability to plan, organise and manage time without supervision;
• Capable of hands on problem-solving;
• An understanding of the tools used to monitor and manage services;
• Ability to proactively generate ideas and solutions;
• Experience in a client facing role.

The Regional Sales Director will lead all sales strategies and go to market responsibilities within the North America region. They will develop and identify new revenue opportunities with a focus on new business (Enterprise) and expanding existing customers. They must be a strong sales leader with a measurable track record of building and maximising sales territories, working with partners, and building and developing sales teams. The role reports directly to the SVP Americas, whilst working collaboratively with other members of the Eseye global leadership team to ensure success across focussed verticals and channels to market.

Responsibilities and Duties

• Lead sales strategy and execution and deliver the sales numbers for North America;
• Develop market and competitive assessments to identify and drive new opportunities;
• Partner with internal stakeholders to develop a market strategy that enables Eseye to win the market by meeting and surpassing client objectives, scaling investment, and creating meaningful and sustainable revenue growth;
• Shape the future of our North American Sales organization by building, training and motivating a high performing sales team;
• Partner closely with Marketing, Operations and Product Management to analyze trends, client performance, shared learnings and best practices to grow client’s business through Eseye solutions;
• Act as an external spokesperson and evangelize the Eseye brand in North America;
• Consult with Product Management and Engineering teams to influence product development and support for the North American region;
• Develop and execute strategies to achieve and exceed quarterly and annual revenue growth targets;
• Responsible for forecasting and achieving monthly and quarterly targets, contributing to and owning sales plan creation and communication and customer segmentation;
• Drive the consistent and accurate use of internal reporting systems, adherence to sales process and issue forecast reports detailing business pipeline and expected successes in any given period;
• Create and expand key partnerships, relationships and alliances with strategic channel partners, systems integrators, and professional services organisations;
• Building on established relationships and creating new ones, work with and sell to the “C” suite to close large subscription-based connectivity projects, inclusive of professional services, adopting a ‘land and expand’ strategy into new business accounts;
• Maintain high levels of customer satisfaction and loyalty and be a trusted advisor to customers and colleagues;
• Attract, recruit, develop, and retain exceptional sales talent and attend or deliver in-house sales training events;
• Attend customer appointments to establish rewarding relationships (virtual and in person), deliver presentations, host events, run webinars and be creative to attract prospects;
• Help prospective customers solve their business problems through excellent consultation;
• Work within focus markets to understand who the key players are, what requirements they have and how Eseye can sell more effectively as a result.

Person Specification

• 15+ years of experience in IoT or telecommunications with 8 – 10 years experience using a consultative sales process and sales management;
• Proven success as an executive sales leader across revenue strategy, sales productivity, and industry partnerships;
• Deep understanding and established network in the IoT/Cloud/M2M market in North America including an understanding of sales IoT channels used in the region;
• Strong understanding of performance, data, and measurement landscapes, with demonstrated experience using data and trends to develop winning strategies;
• Focus on operational excellence with performance measures, processes, and systems;
• Outstanding go-to-market strategy and operational rigor for successful execution of sales strategy;
• Strong leadership skills that inspire, drive urgency, leads by example and challenges a team of individual contributors to think big and drive transformational thinking to advance team performance, health, and culture.
• Strong cross-functional partnership to drive alignment with the product and engineering teams. Translating business needs into the roadmap. Have opinions about the technology trade-offs
• Strong influencing, objection handling and negotiation skills to build sales priorities and decisions;
• Outstanding presentation and communication skills, ability to translate insights, product information and data into key client objectives and confident in speaking to C-Suite on complex topics;
• Demonstrated ability to excel in a start-up environment and incubating new businesses;
• Exceptional people & customer management, high emotional intelligence combined with interpersonal, written and presentation skills;
• Experience, knowledge and relationships within Amazon Web Services / Microsoft Azure / Global SI’’s will be highly advantageous.

IoT technology is transforming our world – because of this, the global demand for Eseye‘s suite of unique cellular technologies providing IoT solutions from device to cloud is growing exponentially.

With our AnyNet managed services platform, working as an advanced technology partner for Amazon Web Services, we connect devices globally using 2G, 3G or 4G across GSM, LTE and CAT1/NBIoT.

The key to supporting these services is a strong tech-savvy but customer-focused support team, working across multiple technologies and sciences. Our Company is expanding and we need experienced and talented people to join our Support team here at our head office.

So, if you are forward-thinking, self-motivated and have a drive for learning tech, alongside a strong customer service ethos, we really want know!

The Role:

• Providing a strong technical interface to customers with technical service problems;
• Understanding the technical challenges being presented from the customer and driving through solutions to those problems;
• Providing an administrative function for service request management;
• Logging and managing all incident, service and access requests via phone or email to agreed SLA timescales;
• Logging and managing all internal event requests;
• Providing first-line investigation and diagnosis;
• Resolving incidents and service requests;
• Escalating and managing through problems to Operations or Development teams;
• Regularly communicating with customers on their issues, over email and telephone;
• Working closely with the Service Delivery function to support new projects;
• Closing all resolved incidents or other requests;
• Occasional ad-hoc project work assigned by the Service Desk Manager.

Required Skills:

• Computer Science or Engineering degree or equivalent;
• A good level of working knowledge of GSM/LTE cellular networks;
• Experience working within a Mobile Network Operators support or service desk environment would be highly desirable;
• Experience within an IT, networking or software development environment would be highly desirable;
• Self-motivated with a strong desire to learn quickly, and ability to work across multiple sciences and networking technologies;
• Excellent communication skills, written and verbal, with an ability to articulate complex matters at the right level is essential;
• Strong user experience with key applications within the Microsoft Office suite, especially Excel, is essential;
• The ability to resolve problems, understand complex situations and most importantly, a desire to deliver a high level of customer service;
• A good working knowledge of database interaction using an appropriate SQL syntax is essential;
• A good level of experience with IP Networks, networking concepts or router technology is essential;
• Experience in software development & languages such as PHP, C#, PERL or equivalent is highly desirable;
• Having the confidence to manage and administer customer tickets within contractual SLA’s or to an agreed expectation.

We are looking for a senior backend developer with Python 3.6+ experience and good understanding of AWS architecture. Ideal candidate would be able to work alone as part of a SCRUM team and interpreting technical requirements and implementing them accordingly.

Experience

• Working in Agile projects using SCRUM framework
• Experience using JIRA for product development
• AWS and VPC architecture experience
• Good understanding of Continuous Integration pipelines and GitFlow
• Test and business driven development

Skills

• Great design sensibility: previously had responsibility for service design and implementation on a cloud platform specifically using AWS architecture
• Strong ability to code in Python 3.6+
• Good working knowledge of Python packaging: virtualenv, pipenv etc.
• Exposure to Python automation libraries: fabric, invoke or similar
• Exposure to Python libraries for working with cloud platform SDKs; ideally boto3 for use with AWS
• Good working experience with a number of AWS services like Lambda, API Gateway, DynamoDB, Step Functions etc.
• Command for serverless on the AWS platform or able to demonstrate how they might apply experience working on other cloud providers compared to AWS services
• Ideally have working experience of stream processing. We employ AWS Kinesis or a number of services. Having knowledge of this service is a nice to have
• Ability to express opinion on sound RESTful API design; with working experience of Python or JVM-based libraries for crafting performant and usable APIs
• Experience working with distributed systems and sound understanding of issues that can be encountered
• Strong appreciation and knowledge of implementing monitoring and profiling of distributed services
• Good understanding of AWS CloudWatch Logs and AWS X-ray is desirable
• Good working knowledge of Java8 with style towards functional expression (lambda, steam, etc.)
• Ability to produce internal operational documentation

Providing an excellent customer experience delivered by our tech-savvy but customer and process-orientated Service Delivery Team is key to our success. With substantial projected growth for 2021 onwards, we require an experienced Service Delivery Manager to deliver consultancy and drive project management across a range of existing and upcoming IoT projects. The role would be primarily home-based, with occasional travel to correspond with other Eseye team members or customers as required. If you are forward-thinking, self-motivated and process orientated with a drive for learning new technology and a strong customer service ethos, then we really want to know.

Responsibilities:

• Supporting the delivery of Eseye customers’ key business objectives, by making the “connectivity problem” disappear.
• Working with the customer management and technical teams, so that all necessary actions are taken to ensure a successful project deployment.
• Developing and improving on new and appropriate Project Management processes suited to Eseye, to ensure streamlined project delivery.
• Supporting Eseye’s commercial account teams during project deployment.
• Working with the Eseye technical consultancy teams during the device onboarding phase.
• Being a key customer advocate within Eseye.
• Escalating and managing through problems to Operations or Development teams.
• Providing supportive commercial and technical interfaces to existing customers and pipeline business.
• Providing training to customers’ logistics/operational teams on SIM Management using Eseye’s SIM Management portal.
• Providing appropriate training to the customers’ support teams on how to triage and report connectivity problems.
• Providing standardised technical reports as well as regular status reports on project progress to Eseye management and exec teams.
• Assisting the sales administration, accounting, and billing teams to document the ordering and invoicing processes.
• Ensuring timely delivery of SIM stock via standard dispatch processes.
• Working with the technical consultancy team to ensure all Service configuration settings are correct to meet the customer needs.
• Producing and managing project risks as appropriate.
• Documenting the solution to assist and support other Eseye teams.
• Transitioning the support of the project from Service Delivery into the Service Desk and Customer success teams.

Required skills:

• Degree level Business Management, Computer Science or equivalent.
• 10 years’ + experience working in Technical delivery projects or Technical customer services.
• Well versed in established Project Management processes/methodologies.
• Experience delivering paid consultancy is preferable.
• Strong Experience within an IT Service Delivery project environment is essential.
• Extensive experience working in complex Industry projects, ideally in a Telecoms or communications environment.
• A working knowledge of GSM/LTE cellular networks is highly desirable.
• Experience working within a Mobile Network Operators Service Delivery environment would be highly desirable.

Eseye is looking for a dynamic Sales Administrator to join the busy UK Sales team based at the Guildford office. The successful individual will provide administration support to the Sales Executives as well as customer order processing.

Role requirements:

• Manage the Sales Admin process
• Processing sales orders for new and existing customers
• Interface with customers to ensure the sales ordering process is understood and runs smoothly
• Create data packages for all regions – worldwide.
• Ensure correct pricing is applied to data package pricing for all office region.
• Ensure the sales team follow the Sales Admin process and obtain all the relevant information to set up a new account and create a package for each customer/opportunity.
• Liaise with customers on behalf of sales reps where required.
• Manage the sales admin email inbox
• Answer all order telephone calls (route to correct person)
• Open and respond to sales tickets where relevant or necessary.
• Attend sales meetings
• Support Sales team
• Liaising with other Eseye internal functions to solve customer issues (invoicing/billing etc)
• Run and build reports on a weekly basis
• Salesforce – reporting and updating.

Skill / Person Requirements:

• Customer focus/customer-first attitude essential.
• Experience of interacting and liaising directly with customers
• 2 years experience of working in an administrative position, sales admin experience is an advantage
• Experience of liaising with senior stakeholders
• Strong attention to detail and organization skills
• Experience of using Microsoft programs such as Powerpoint and Excel
• Proactive and thinking outside the box approach
• Experience of sales force would be ideal but not essential
• Able to prioritise workload to meet deadlines.

The Account Director – Customer Success (CS) role involves developing strong relationships with customers, connecting with key business executives and stakeholders, preparing reports for the customer and senior management and overall offering a best-in-class account management experience.

CS Executives also answer customer queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including but not limited to Marketing, Sales, Billing, Technical Consultancy, etc.) to improve the entire customer experience. Ultimately, a successful CS Executive should collaborate with our sales team to achieve revenue targets while keeping our customers satisfied and engaged with our products and services in the long-run.  This is a full-time office-based role and an excellent opportunity to join a growing company with exciting prospects. This position may require occasional travel.

Responsibilities:

• Serve as the point of contact for all customer account management matters
• Build and maintain strong, long-lasting customer relationships
• Negotiate contracts and close agreements to maximize profits
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Develop new business with existing customers and/or identify areas of improvement to meet revenue targets
• Forecast and track key account metrics (e.g. revenue, support tickets, payment history, etc.)
• Prepare regular reports on account status
• Collaborate with sales team to identify and grow opportunities within territory
• Assist with challenging customer requests or issue escalations as needed.

Requirements:

• Minimum of 5+ years of experience as a CS Executive/Account Manager reporting directly to senior management
• Proven work experience as a Customer Success Executive, Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and management level
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM, MS Dynamics or similar) and MS Office (particularly MS Excel)
• Experience delivering customer-focused solutions to customer needs
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• Maintain an organized filing system of paper and electronic documents and file and retrieve records, documents, and reports
• Uphold a strict level of confidentiality.