SIM Information and Account Management (SIAM) portal
The SIM Information and Account Management (SIAM) portal is the window to all your connected M2M devices, allowing real–time device management, SIM administration and customer account management from anywhere in the world. The portal is a proprietary web-enabled dashboard used by customer and support teams alike to monitor and control device behaviour via a portfolio of cloud-based tools. Giving service providers and end user customers full control of their devices:
- Easy to Use – with intuitive user interface
- Feature Rich – giving users a variety of tools for monitoring and management
- Quick set up – allows instantaneous deployment & flexibility for account set up
- Excellent support – with documentation and direct access to the Eseye Support team
We offer complete flexibility around management of SIMs. If you would like to use an API rather than SIAM, please see Tigrillo API User Guide.
SIAM PORTAL STRUCTURE
Device Management – Allows users to locate, view, manage and monitor devices, with features including real time and historical device information, and graphical device location. Other features include: IP address configuration, Firewall management, protocol management and many more.
Profile Management – This allows users to configure their service with regards to Messaging, Alerting and Reporting.
User Administration – With a hierarchical set up and user management, there is flexibility around roles based permission sets and wider organisation topology.
Finance Management – SIAM allows users to access their real-time and historical billing data for easy billing management. The portal features integrated credit card billing for easy payments and the web shop allows existing customers to order new devices or SIMs at the click of a button.
Inventory/Fulfilment Management – Companies using the SIAM portal can purchase new SIM cards and products through the portal web shop and subsequently receive notifications related to their purchases.
Technical Support – Extensive technical support is available through the SIAM documentation and the Eseye support team to help customers analyse data, understand device behaviour and remotely manage SIMs and devices.
Eseye holds ISO27001 Certification!
Eseye achieved ISO27001 certification in October 2014. The ISO27001:2013 certificate represents a global Information Security Management System standard that protects our customers by ensuring we have an effective security management system. The certification demonstrates a full assessment and validation of end-to-end security systems related to handling Eseye and customer data.