Our IoT support experts keep you connected. Post IoT deployment, we monitor your M2M network to ensure it delivers what you need. Our team of qualified engineers proactively and routinely check your networks and applications. If something is not right, we’ll know and deal with it before it impacts your business.
In the event of a problem, whether a single device issue or a widespread connectivity emergency, you’ll be speaking to an IoT specialist. Once we’ve got you connected, we keep you connected.
Choose the support you need
To help you manage costs, and only pay for what you really need, we offer four support tiers: Premium, Enhanced, Standard and Basic. Regardless of level, our support services are second to none. Your choice simply depends on how fast you need us to respond to a device or connectivity issue. Premium and Enhanced options give you device on-boarding expertise, faster response and round-the-clock support. Standard level support includes our security package, proactive service monitoring and alerting, IMSI programming and guaranteed updates for major incidents within one working day. Business critical support can be provided 24/7/365 and main support lines are open globally, during standard office hours.