







Lifetime Support
Providing operational IoT support
Our highly experienced team work closely with our customers to ensure a swift resolution to any issues. All support calls are logged and fully reported on our system whether they are received by phone, email, or through our Infinity IoT Platform.
Our Service Desk Options
Eseye’s standard offerings and service level agreements (SLAs) are outlined below, with bespoke service options available upon request.
Basic

Support During Business Hours: Monday to Friday 09:00-17:00 CET
Contact us- Email support during business hours
- Priority 1 (Critical Incident) First Response within 8 business hours
Standard

Support During Business Hours: Monday to Friday options: 08:00-18:00 CET, IST or EST
Contact us- Email support during business hours
- Telephone support during business hours
- Priority 1 (Critical Incident) First Response within 2 business hours
- Priority 2 (Major Incident) First Response within 2 business hours
- Priority 3 (Minor Incident) First Response within 4 business hours
- Priority 4 First Response within 8 business hours
Enhanced

Support During Business Hours: Monday to Friday options: 08:00-22:00 CET, IST or EST
Contact us- Email support during business hours
- Telephone support during business hours
- Public Holiday Support
- OOH Emergency Telephone Support
- Quarterly Review Meetings
- Technical Account Owner
- Service Achievement Report
- Priority 1 (Critical Incident) First Response within 1 hour
- Priority 2 (Major Incident) First Response within 2 business hours
- Priority 3 (Minor Incident) First Response within 4 business hours
- Priority 4 First Response within 8 business hours
Premium

24hr Support, Monday to Friday
Contact us- Email support during business hours
- Telephone support during business hours
- Public Holiday Support
- OOH Emergency Telephone Support
- Quarterly Review Meetings
- Technical Account Owner
- Service Achievement Report
- Invitation to Eseye User Group
- Priority 1 (Critical Incident) First Response within 1 hour
- Priority 2 (Major Incident) First Response within 2 business hours
- Priority 3 (Minor Incident) First Response within 4 business hours
- Priority 4 First Response within 8 business hours
Supporting IoT Innovators
We are committed to providing our customers with the best service and support throughout the lifetime of their connected devices. We’re proud to hold an NPS score that’s 66% higher than the telecoms industry average.
What People Are Saying
Don’t take our word for it. Here’s what customers say about working with Eseye.
Award-winning IoT Start your journey today.
Build the IoT estate that meet your needs now – and ten years from now. It’s why global leaders trust Eseye.