Basic

Business Hours

Monday to Friday
09:00-17:00 CET.

What's Included

Email support during business hours

Priority 1
(Critical Incident)

First Response:
8 Business Hours
Next Response:
8 Business Hours

Priority 2
(Major Incident)

N/A

Priority 3
(Minor Incident)

N/A

Priority 4

N/A

Standard

Business Hours

Monday to Friday options
08:00-18:00 CET
08.00-18:00 IST
08:00-18:00 EST

What's Included

Email support during business hours

Telephone support during bus. hours

Priority 1
(Critical Incident)

First Response:
2 Business Hours
Next Response:
4 Business Hours

Priority 2
(Major Incident)

First Response:
2 Business Hours
Next Response:
8 Business Hours

Priority 3
(Minor Incident)

First Response:
4 Business Hours
Next Response:
Weekly

Priority 4

First Response:
8 Business Hours
Next Response:
Weekly

Enhanced

Business Hours

Monday to Friday options
08:00-22:00 CET
08.00-22:00 IST
08:00-22:00 EST

What's Included

Email support during business hours

Telephone support during bus. hours

Public Holiday Support

OOH Emergency Telephone Support

Quarterly Review Meetings

Technical Account Owner

Service Achievement Report

Priority 1
(Critical Incident)

First Response:
1 Hour
Next Response:
2 Business Hours

Priority 2
(Major Incident)

First Response:
2 Business Hours
Next Response:
4 Business Hours

Priority 3
(Minor Incident)

First Response:
4 Business Hours
Next Response:
24 Business Hours

Priority 4

First Response:
8 Business Hours
Next Response:
Weekly

Premium

Business Hours

Monday to Friday
24hrs^**

What's Included

Email support during business hours

Telephone support during bus. hours

Public Holiday Support

OOH Emergency Telephone Support

Quarterly Review Meetings

Technical Account Owner

Service Achievement Report

Invitation to Eseye User Group

Priority 1
(Critical Incident)

First Response:
1 Hour
Next Response:
1 Business Hour

Priority 2
(Major Incident)

First Response:
2 Business Hours
Next Response:
2 Business Hours

Priority 3
(Minor Incident)

First Response:
4 Business Hours
Next Response:
16 Business Hours

Priority 4

First Response:
8 Business Hours
Next Response:
Weekly

Service Desk Options

Basic

Standard

Enhanced

Premium

Business Hours

Monday to Friday
09:00-17:00 CET.

Monday to Friday options
08:00-18:00 CET
08.00-18:00 IST
08:00-18:00 EST

Monday to Friday options
08:00-22:00 CET
08.00-22:00 IST
08:00-22:00 EST

Monday to Friday
24hrs^**

What's Included

Email support during business hours

Telephone support during bus. hours

Public Holiday Support

OOH Emergency Telephone Support

Quarterly Review Meetings

Technical Account Owner

Service Achievement Report

Invitation to Eseye User Group

Priority 1
(Critical Incident)

First Response:
8 Business Hours
Next Response:
8 Business Hours

First Response:
2 Business Hours
Next Response:
4 Business Hours

First Response:
1 Hour
Next Response:
2 Business Hours

First Response:
1 Hour
Next Response:
1 Business Hour

Priority 2
(Major Incident)

N/A

First Response:
2 Business Hours
Next Response:
8 Business Hours

First Response:
2 Business Hours
Next Response:
4 Business Hours

First Response:
2 Business Hours
Next Response:
2 Business Hours

Priority 3
(Minor Incident)

N/A

First Response:
4 Business Hours
Next Response:
Weekly

First Response:
4 Business Hours
Next Response:
24 Business Hours

First Response:
4 Business Hours
Next Response:
16 Business Hours

Priority 4

N/A

First Response:
8 Business Hours
Next Response:
Weekly

Service Desk

Service Delivery When You Need It

Basic

Business Hours

What's Included

Email support during business hours

Priority 1 (Critical Incident)

Priority 2 (Major Incident)

Priority 3 (Minor Incident)

Priority 4

Standard

Business Hours

What's Included

Email support during business hours

Telephone support during bus. hours

Priority 1 (Critical Incident)

Priority 2 (Major Incident)

Priority 3 (Minor Incident)

Priority 4

Enhanced

Business Hours

What's Included

Email support during business hours

Telephone support during bus. hours

Public Holiday Support

OOH Emergency Telephone Support​

Quarterly Review Meetings

Technical Account Owner

Service Achievement Report

Priority 1 (Critical Incident)

Priority 2 (Major Incident)

Priority 3 (Minor Incident)

Priority 4

Premium

Business Hours

What's Included

Email support during business hours

Telephone support during bus. hours

Public Holiday Support

OOH Emergency Telephone Support​

Quarterly Review Meetings

Technical Account Owner

Service Achievement Report

Invitation to Eseye User Group

Priority 1 (Critical Incident)

Priority 2 (Major Incident)

Priority 3 (Minor Incident)

Priority 4

Service Desk Options

Basic

Standard

Enhanced

Premium

Business Hours

What's Included

Email support during business hours

Telephone support during bus. hours

Public Holiday Support

OOH Emergency Telephone Support​

Quarterly Review Meetings

Technical Account Owner

Service Achievement Report

Invitation to Eseye User Group

Priority 1 (Critical Incident)

Priority 2 (Major Incident)

Priority 3 (Minor Incident)

Priority 4

Speak to us today about how we can support your IoT deployment

Priority 1
(Critical Incident)

Priority 2
(Major Incident)

Priority 3
(Minor Incident)

Priority 1
(Critical Incident)

Priority 2
(Major Incident)

Priority 3
(Minor Incident)

OOH Emergency Telephone Support

Priority 1
(Critical Incident)

Priority 2
(Major Incident)

Priority 3
(Minor Incident)

OOH Emergency Telephone Support

Priority 1
(Critical Incident)

Priority 2
(Major Incident)

Priority 3
(Minor Incident)

OOH Emergency Telephone Support

Priority 1
(Critical Incident)

Priority 2
(Major Incident)

Priority 3
(Minor Incident)