Service Desk and Service Delivery When You Need It

Turn to our experienced teams for expert Technical Support and Service Delivery 

Service Desk Options

Basic*

Business Hours: Monday to Friday
09:00-17:00 CET.

What's included

  • Email cover during business hours

Priority 1 (Critical Incident)

  • First response 8 business hours
  • Next response 8 business hours

Priority 2 (Major Incident)

  • N/A
  • N/A

Priority 3 (Minor Incident)

  • N/A
  • N/A

Priority 4

  • N/A
  • N/A

Standard

Business Hours: Monday to Friday options
08:00-18:00 CET
08.00-18:00 IST
08:00-18:00 EST

Get in Touch

What's included

  • Email cover during bus. hours
  • Telephone support during bus. hours
  • Device Onboarding

Priority 1 (Critical Incident)

  • First response 2 business hours
  • Next response 4 business hours

Priority 2 (Major Incident)

  • First response 2 business hours
  • Next response 8 business hours

Priority 3 (Minor Incident)

  • First response 4 business hours
  • Weekly

Priority 4

  • First response 8 business hours
  • Weekly

Enhanced

Business Hours: Monday to Friday options
08:00-22:00 CET
08.00-22:00 IST
08:00-22:00 EST

Get in Touch

What's included

  • Email support during bus. hours
  • Telephone support during bus. hours
  • Public Holiday Support
  • OOH Emergency Telephone Support​
  • Device Onboarding
  • Quarterly Review Meetings
  • Technical Account Owner
  • Service Achievement Report

Priority 1 (Critical Incident)

  • First response 1 hour
  • Next response 2 business hours

Priority 2 (Major Incident)

  • First response 2 business hours
  • Next response 4 business hours

Priority 3 (Minor Incident)

  • First response 4 business hours
  • Next response 24 business hours

Priority 4

  • First response 8 business hours
  • Weekly

Premium

Business Hours: Monday to Friday
24hrs**

Get in Touch

What's included

  • Email support during bus. hours
  • Telephone support during bus. hours
  • Public Holiday Support
  • OOH Emergency Telephone Support​
  • Device Onboarding
  • Quarterly Review Meetings
  • Technical Account Owner
  • Service Achievement Report
  • Invitation to Eseye User Group

Priority 1 (Critical Incident)

  • First response 1 hour
  • Next response 1 business hour

Priority 2 (Major Incident)

  • First response 2 business hours
  • Next response 2 business hours

Priority 3 (Minor Incident)

  • First response 4 business hours
  • Next response 16 business hours

Priority 4

  • First response 8 business hours
  • Weekly

*Basic Service Level option is provided to all customers at no charge, although we recommend reviewing carefully our service plans to meet your needs.

**24 hrs starts Monday 06:00 IST through to Friday 22:00 CET

Working with Eseye’s support engineers we have been able to optimise our data protocols within our application, reducing our costs by 25% while delivering a superior solution and customer experience.
Udo Goldbach
Operations Manager Europe, Philips Healthcare

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