Business or mission critical M2M and IoT applications that connect businesses to their revenue and end user customers to their services often require 24/7 rapid response support. Eseye has a range of support services available, from full 24/7 rapid support to low-touch guidance for competent engineering team – as much or a little as you require…


Eseye’s customer service is second to none.

Whether you sign up to our Bronze, Silver or Gold service tier, our team of qualified engineers provide the very best advice and support for your M2M solution.

From round-the-clock customer service to a one-off rescue, Eseye offers every level of support to meet your business and device needs, without call centres or telephone operators, only skilled professionals.

Below are just a few of the notes of feedback we regularly get from our customers.

Always get my problems sorted out promptly and with no fuss.

Sent to Bartosz Zelaznicki

Very quick response & being able to contact on a weekend is an added bonus.

Sent to Paul Marshall

Robert Craig has been very helpful throughout the process. He has been very patient with us in resolving the issue.

Sent to Robert Craig

Prompt and professional response in a timely manner. very happy with the service, thank you.

Sent to Qasim Shahzad

I am always pleased with the service and support of Eseye’s technical team and the company in general, thank you!

Sent to Rhod Davies

Extremely helpful, you have resolved all my issues and shipped 28 more modems. Thanks for all the help in getting all our setting correct for future orders.

Sent to Kit Collins

Fantastic, your team is so helpful. you resolve every issue i put to you. We will also be trying to use your HERA for other products and projects.

Sent to Marc Wilson

I find the staff friendly and approachable, understanding the need of the customer and delivering to my request whenever possible.

Sent to Anthony Staines

All our customers benefit from our streamlined support ticket system, so we can deliver fast, fair and effective support.

Some of the more frequent support queries are answered in our FAQ section.

If you’re an existing customer, you can raise a ticket here or through your SIAM account.


Eseye holds ISO27001 Certification!

Eseye achieved ISO27001 certification in October 2014. The ISO27001:2013 certificate represents a global Information Security Management System standard that protects our customers by ensuring we have an effective security management system. The certification demonstrates a full assessment and validation of end-to-end security systems related to handling Eseye and customer data.

Check our ISO27001:2013 Certificate here


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