Gilbarco Veeder-Root IoT Case Study
IoT-enabled Forecourt Success

Global Connectivity Support Keeps Intelligent Forecourts in Shape.

Learn why Gilbarco Veeder-Root chose Eseye’s highly robust connectivity for its global deployments.

Gilbarco Veeder-Root unlocks the power of a connected site  

Since 1865, Gilbarco Veeder-Root has led the field in the manufacturing of fuel dispenser technology and integrated fuelling solutions. Gilbarco Veeder-Root pride themselves on their innovations and strive to make their products long-lasting and futureproof. 

Insite360 is a wholly owned subsidiary of Gilbarco Veeder-Root and is leading the industry with its fuelling and retail operations software platform.  

This field requires strict compliance and environmental regulations must be met and followed. Should issues arise with tank gauges that monitor fuel levels, they must be dealt with swiftly and with the utmost urgency to ensure compliance. Connectivity is fundamental when identifying and remedying issues quickly. 

Connectivity is the key to unlocking data from individual devices at retail fuelling sites. Poor networking at sites can complicate data retrieval and mean that issues take longer to be resolved. 

To deliver on their promise and meet changing business needs, Gilbarco Veeder-Root and Insite360 sought a partner who would not only deliver highly reliable, global connectivity but exceptional customer service too. 

Why Gilbarco Veeder-Root chose Eseye

Global connectivity for intelligent forecourts

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Superior customer experience

Customer satisfaction boosted worldwide across all retail fuelling sites.

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Reduced operational costs

Predictive maintenance and real-time data metrics can be used to optimise equipment performance.

Increased sales

Backed by optimised operations and sophisticated analytics, Gilbarco has seen sales soar.

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In Europe, Gilbarco Veeder-Root needed a single solution to prevent multiple negotiations and different contracts for each territory. In the UK, they worked with a single operator but struggled to achieve UK-wide coverage and suffered from patchy, inconsistent connectivity.  

In addition, the industry leader was searching for a way to maximise M2M connectivity and solve the issue of in-country roaming. Its incumbent provider often referred to the breadth of coverage, but their service desk support was insufficient when connectivity was intermittent or failing. 

Gilbarco Veeder-Root and Insite360 chose Eseye as its IoT connectivity provider to support its mission to revolutionise the connectivity experience for retailers. With thousands of devices in the field, it utilised Eseye’s highly reliable, global connectivity and in-house IoT expertise to deliver a seamless IoT deployment. The partnership has been extremely successful and seen Gilbarco Veeder-Root take its site operation solutions to a new level, creating an exceptional experience for the customer. 

Harnessing IoT with Gilbarco Veeder-Root

A single provider for all connectivity

Instead of manually researching and negotiating contracts and coverage with multiple mobile network operators, Gilbarco Veeder-Root now has a single SIM solution for all its needs which provides near 100% connectivity. 

Gilbarco Veeder-Root - fuel station

Unmatched technical support

Gilbarco Veeder-Root is managed by a dedicated technical account owner who invests time in getting to know every aspect of their business in detail. Eseye’s technical support specialists ensure any incidents are prioritised according to urgency and impact and a resolution is found swiftly.  

Gilbarco Veeder-Root screens

Streamlined data collection

Powered by Eseye’s highly robust connectivity solution, data is securely provisioned from each individual device to the cloud where insights can be analysed to make operational efficiencies and optimise machine uptime. 

Gilbarco Veeder-Root fuel station 2

I hadn’t previously considered the importance of reliability or backup, especially considering TCP/IP has more failovers than cellular data. Having a focused M2M supplier was very important to me… we needed one who knew the field intimately and could give options and ideas to take it forward rather than just tell us what’s happening on any given day

Robb Claxton, Operations Manager

Insite360 is revolutionizing the site connectivity experience for retailers who expect a reliable and seamless deployment. With our integrated connectivity and IoT applications, Eseye has enabled Insite360 to deliver its next-generation site operation solutions creating a superior customer experience

Stephen Stewart, SVP Customer Success

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